Open to opportunities

Naveen Shaun pinto

@naveenshaunpinto

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I turn customer, retail, and churn data into actionable Power BI insights.

India

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What I'm looking for

I'm seeking an entry-level Data Analyst opportunity where I can transform data into actionable insights, solve business problems, and support data-driven decision-making.

I've analyzed customer churn, shopping behavior, and retail orders using Python, SQL, PostgreSQL, and Power BI, turning datasets of up to 9,994 records into dashboards and business recommendations. My churn analysis identified an approximately 24% churn rate and highlighted month-to-month customers as a key retention segment.

At UnifyCX Technologies, I resolved 5,000+ customer issues through chat and ticketing while using structured troubleshooting, root-cause analysis, SQL/database fundamentals, UNIX commands, Splunk, DNS, SSL, cPanel, and web technologies. I maintained a 4.5+ customer rating and was recognized as a Top Performer for 2–3 consecutive months.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

UnifyCX Technologies

Nov 2024 - Apr 2026 (1 year 5 months)

Resolved 5,000+ customer issues through chat and ticketing channels using structured troubleshooting and root-cause analysis. Investigated complex technical issues and escalated cases, identifying underlying causes and delivering effective solutions.

SQL Unix Splunk DNS SSL CPanel Web Technologies Troubleshooting Root Cause Analysis Customer Support

Education

Degrees, certifications, and relevant coursework

Shree Devi Institute of Technology

Bachelor of Engineering, Computer Science and Engineering

Grade: 8.22 CGPA

Bachelor of Engineering in Computer Science and Engineering from Shree Devi Institute of Technology, affiliated with Visvesvaraya Technological University.