Open to opportunities

Mayank Borasi

@mayankborasi1

Message

I’m a data analyst turning SQL and Power BI into actionable business insights.

India

Message

What I'm looking for

I’m looking for a role where I can build SQL/Python-driven analytics and Power BI dashboards, apply sentiment/NLP when helpful, and turn business requirements into decision-ready insights with measurable impact.

I’m a Data Analyst with over 3+ years of experience in data analysis, dashboard development, and business intelligence and reporting. I translate business requirements into actionable insights using SQL, Python, and Excel, with a strong focus on data cleaning, transformation, and visualization.

I’ve built KPI dashboards and reporting that support faster decision making, including Power BI dashboards for KPI tracking and insurance analytics. I’m also experienced with DAX and Power Query, and I use Excel features like Pivot Tables and LOOKUP functions to deliver clear, reliable reporting.

My work extends into applied machine learning, where I implemented Sentiment Analysis models on feedback data (grievance redressal and claim settlement feedback). I also developed a Knowledge Base for Landmark Tracking that reduced efforts by 19%, helping improve complaint monitoring, routing, and issue resolution speed.

Beyond analytics, I’ve supported operations with measurable impact—improving forecasting accuracy, contributing to a 12% revenue increase, reducing response time by 15%, and lowering quality defects by 8%. I enjoy collaborating with operational and leadership teams to refine metrics, improve data consistency, and drive continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

CSM Technologies Ltd.

Nov 2025 - Present (9 months)

Worked on a large-scale government online grievance redressal system using SQL and Python and built Power BI dashboards for KPI tracking. Implemented sentiment analysis for grievance feedback and a knowledge base for landmark tracking.

SQL Python Power BI Sentiment Analysis KPI Tracking Data Visualization Knowledge Base

Power BI Developer

PerfElite Solutions Pvt. Ltd.

Jan 2023 - Sep 2025 (2 years 8 months)

Developed Power BI dashboards for insurance analytics and created KPIs using DAX. Implemented sentiment analysis on claim settlement feedback and integrated multiple data sources.

Power BI DAX Sentiment Analysis Data Integration KPI Analysis Data Visualization

Operations Manager

Zupaso E-Learning Pvt. Ltd.

Jan 2022 - Jan 2023 (1 year)

Analyzed sales and customer funnel data to identify growth opportunities, contributing to increased revenue. Built Power BI dashboards for pipeline tracking and improved forecasting accuracy through better data capture and reporting consistency.

Power BI DAX Excel Sales Funnels Pipeline Reporting Forecasting

IT Support and Services

TaskUs

Jan 2021 - Jan 2022 (1 year)

Tracked customer experience KPIs (CSAT, SLA, AHT, FCR) using Excel and Power BI and prepared performance dashboards. Delivered data-driven insights to leadership to improve client satisfaction and operational efficiency.

Excel Power BI CSAT SLA AHT FCR Performance Dashboards Reporting KPI Tracking

Technical Advisor

Shri Maya KIOSK and Online Services

May 2017 - Dec 2020 (3 years 7 months)

Built Excel-based reporting templates for transaction monitoring and improved visibility into daily operations. Provided technical support and ensured data accuracy across key reports.

Excel Transaction Monitoring Operational Reporting

Quality Optimization Analyst

CRM Services Pvt. Ltd. (Teleperformance)

Mar 2015 - Sep 2016 (1 year 6 months)

Analyzed call center KPIs to improve service quality and developed Excel dashboards for agent performance monitoring. Reduced quality defects through metric reviews and root cause analysis.

Excel Agent Performance Root Cause Analysis Reporting