Shantanu Jadhav
@shantanujadhav1
I drive customer retention and sales through consultative communication, relationship management, and service-focused problem solving.
IndiaWhat I'm looking for
I'm currently delivering frontline customer support at Concentrix, resolving high-volume inquiries, escalations, and complex cases within structured SLAs using Salesforce and Zendesk.
Previously at 91 Springboard, I met and exceeded monthly sales targets by converting inbound calls and emails through needs-based questioning, objection handling, and proactive client follow-up. I managed leads and sales pipelines in Zoho CRM while maintaining strong first-call resolution and customer satisfaction.
At Cult Fit, I owned end-to-end centre membership sales, exceeded revenue and growth targets, and mentored front-line staff on customer engagement, consultative sales, and service standards.
My experience also includes building a referral-driven personal training client base and structured hospitality training with ITC Hotels Group. I'm grounded in relationship-driven service and enjoy helping customers find the right solution while driving measurable business results.
Experience
Work history, roles, and key accomplishments
Delivered frontline customer support in a high-volume, 24x7 contact centre, resolving inquiries accurately and efficiently under structured SLAs. Handled escalations and complex cases with a problem-solving approach, using Salesforce and Zendesk to manage interactions.
Contact Centre Associate
91Springboard
Feb 2025 - Dec 2025 (10 months)
Consistently met and exceeded monthly sales targets using consultative selling techniques across high-volume inbound
calls and emails.
• Achieved high first-call resolution and customer satisfaction scores by resolving issues swiftly and professionally.
• Converted inbound inquiries into confirmed sales through needs-based questioning and objection handling.
Center Manager
Cult fit
May 2023 - Apr 2024 (11 months)
• Owned end-to-end membership sales for the centre, consistently exceeding revenue and growth targets.
• Mentored front-line staff on customer engagement, consultative sales technique, and service standards, improving
team-wide conversion.
• Led day-to-day centre operations while keeping sales performance
Education
Degrees, certifications, and relevant coursework
Bharathiar University
Bachelor of Science, Hospitality Management
Bachelor's in Catering Science & Hospitality Management from Bharathiar University, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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