Shantanu Jadhav

I'm currently delivering frontline customer support at Concentrix, resolving high-volume inquiries, escalations, and complex cases within structured SLAs using Salesforce and Zendesk.

Previously at 91 Springboard, I met and exceeded monthly sales targets by converting inbound calls and emails through needs-based questioning, objection handling, and proactive client follow-up. I managed leads and sales pipelines in Zoho CRM while maintaining strong first-call resolution and customer satisfaction.

At Cult Fit, I owned end-to-end centre membership sales, exceeded revenue and growth targets, and mentored front-line staff on customer engagement, consultative sales, and service standards.

My experience also includes building a referral-driven personal training client base and structured hospitality training with ITC Hotels Group. I'm grounded in relationship-driven service and enjoy helping customers find the right solution while driving measurable business results.