Nithin Kanda

I’m a results-driven Customer Success and Client Services professional with 10+ years of experience across product consulting, B2B sales, and customer care at Cvent, American Express, and Ascension Tech Service. I bring a client-obsessed mindset and a track record of driving measurable outcomes under pressure.

At Cvent (Client Services), I managed a portfolio of 30+ client accounts, owning end-to-end onboarding, product adoption, and ongoing issue resolution on the event management platform. I maintained CSAT consistently above 90%, serving as the primary point of contact for escalations and ensuring timely, high-quality resolutions.

I reduced average client onboarding time by ~20% by streamlining internal handoff processes and creating reusable onboarding documentation adopted across the team. I also collaborated cross-functionally with product, technical, and operations teams to relay structured feedback, resolve complex escalations, and contribute to improvements that supported stronger client retention.

I was recognized with the MVP Award and Best Trainee Runner-Up in my first year at Cvent, and my earlier work at American Express strengthened my ability to handle high-volume customer interactions with accuracy and compliance. I work confidently across tools like Salesforce CRM, HubSpot CRM, Zendesk (familiar), Jira, and reporting/dashboards to keep clients healthy, informed, and supported.