Debajyoti Sarkhel

Delivered process enhancements that improved issue-resolution speed by 25% and standardized SOPs to increase operational accuracy and reduce repeat issues; resolved 95% of escalated cases within SLA and ran trainings that improved team accuracy by 30%.

Managed 20+ high-value client relationships, driving a 15% increase in repeat business and achieving 110% of quarterly revenue targets while reducing onboarding turnaround time by 20%.

Provided operational expertise that improved team performance metrics by 10%, designed QA processes to enhance deliverable accuracy, and reduced escalations by 18% as a knowledge resource for multiple teams.

As an SME Operations Trainee, I listened to customer concerns, answered questions, and provided information about the company's products and services. I consistently met customer expectations and was promoted internally.

Conducted thorough investigations to verify customer accounts and purchased products. Ensured accuracy and resolved discrepancies by communicating effectively with customers.

Investigated 100+ high-value fraud cases and identified trends that reduced fraudulent activity by 22% through transactional data analysis and enhanced prevention protocols.

Provided exceptional customer service, leading to increased positive feedback and customer satisfaction. Implemented new procedures to reduce wait times and trained new team members.

Provided exceptional customer service in restaurants and banquet settings, gathering feedback to enhance the dining experience and staying updated on food trends.

Completed a Master’s in Hospitality Management with coursework and practical training focused on hospitality operations and guest services.

Completed a Bachelor of Commerce program covering accounting, finance, and business fundamentals.