shivani singh

I’m a customer support and operations professional focused on resolving customer issues quickly, documenting cases clearly, and escalating complex matters with care. I bring strong problem-solving, attention to detail, and cross-functional collaboration to every interaction.

In investigation-focused roles, I’ve worked on customer cases tied to fraud prevention, ensuring compliance while maintaining accurate documentation and partnering with internal teams to drive outcomes. As an operations manager and founder, I managed daily operations end-to-end—customer support, vendor communication, onboarding, payments, and operational records—while actively resolving customer concerns.

I also have hospitality experience through reservation support for VIP international guests, coordinating guest requests while maintaining booking records and working across departments. Earlier in my career, I handled customer care through CRM updates and escalated technical issues—building a consistent foundation of customer-first support and reliable execution.