AKAhmar Khan
@ahmarkhan
Experienced customer service representative with a track record of resolving issues.
IndiaWhat I'm looking for
I am an experienced customer service representative with a verifiable track record of resolving complex issues and winning customer loyalty. My journey began with a B.com from Shri Aurobindo College, Delhi University, which laid the foundation for my career in customer service.
Throughout my career, I have worked with notable companies such as Concentrix and Indigo Airlines, where I addressed customer inquiries promptly and achieved a customer satisfaction rating of 98%. My role at Bethpage Credit Union involved detecting fraudulent activities and providing exceptional service, further enhancing my skills in conflict resolution and communication.
Experience
Work history, roles, and key accomplishments
Homestay Business Owner
Self Employed
Jan 2018 - Present (7 years 6 months)
Managed and operated a homestay business, overseeing all aspects from customer relations to property management. Ensured guest satisfaction and business operations.
Fraud Analyst
Bethpage Credit Union
Jan 2017 - Dec 2018 (1 year 11 months)
Detected fraudulent activities for existing customers by performing pattern analysis to locate debit, credit, and cheque fraud. Contributed to maintaining financial security and integrity.
Customer Support Executive
Indigo Airlines
Jul 2016 - Dec 2017 (1 year 5 months)
Managed customer support for inbound and outbound calls, generating tickets, escalating grievances, and assisting inquiries in a fast-paced environment. Handled flight bookings, travel assistance, and cancellation policies.
Customer Service Executive
Concentrix
Jun 2015 - Jun 2016 (1 year)
Addressed customer service inquiries in a timely fashion, specifically for the Amazon Inbound Outbound (calling) process. Achieved a customer satisfaction rating of 98% and provided input in improving internal processes.
Education
Degrees, certifications, and relevant coursework
Shri Aurobindo College, Delhi University
B.Com, Commerce
Completed a Bachelor of Commerce degree. Gained foundational knowledge in business and finance principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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