Open to opportunities

Debajay Goswami

@debajaygoswami

I am an experienced recruitment and workforce management professional optimizing staffing, forecasting, and client relationships.

India

Message

What I'm looking for

I seek a leadership role in recruitment or workforce management where I can improve forecasting, streamline staffing operations, coach teams, and deliver measurable efficiency gains in a collaborative, growth-focused environment.

I am a recruitment and workforce management professional with 12+ years of experience delivering workforce planning, scheduling and talent acquisition across global markets. I specialize in aligning staffing with business needs for diverse industries and campaigns.

I have driven measurable results — improving operational efficiency by 15%, reducing overtime costs by 20%, and improving scheduling accuracy by 25% — by implementing workforce management tools and data-driven forecasting. I bring practical experience with ATS and WFM platforms to streamline resourcing and onboarding.

I have led and developed teams (up to 14), managed cross-functional stakeholders across UK, Europe and other regions, and delivered recruitment programs for managed services, consultancy and in-house operations. I combine capacity planning with candidate sourcing to meet SLAs and KPI targets.

I am supportive, results-driven and focused on continuous improvement; I empower teams through coaching and clear processes. I am seeking opportunities where I can scale workforce efficiencies, lead talent strategies, and contribute to business growth using proven WFM and recruitment practices.

Experience

Work history, roles, and key accomplishments

Program Lead - UK & Europe

TekWissen Software Pvt. Ltd.

Jul 2021 - Aug 2023 (2 years 1 month)

Spearheaded workforce planning and forecasting across UK & Europe, increasing operational efficiency by 15% and reducing overtime costs by 20% through strategic scheduling and capacity planning.

Workforce Planning Scheduling Forecasting Talent Acquisition Bullhorn Workday Capacity Planning Stakeholder Management

Resource Development Manager, Client Services

The Adecco Group / MODIS

Nov 2019 - Jun 2021 (1 year 7 months)

Implemented workforce management tools and scheduling enhancements, improving scheduling accuracy by 25% and reducing training time by 15% while optimizing staffing through call-volume analysis.

Technical Recruiting Workforce Management Bullhorn Workday Scheduling Candidate Sourcing Onboarding

Recruitment Accounts Manager

Tech Tammina, LLC

Mar 2018 - Nov 2019 (1 year 8 months)

Led a 12-person recruiting team to execute workforce planning and capacity hiring, improving scheduling processes and supporting global hiring managers.

Recruiting Workforce Planning Capacity Planning Jobscore Talent Acquisition Interviewing Onboarding JobScore

Account Manager

Scout-ET Inc.

Feb 2016 - Jan 2018 (1 year 11 months)

Managed end-to-end recruitment and workforce planning for multiple accounts, focusing on capacity planning, retention, and client/vendor relationships.

Workforce Planning Capacity Planning Client Management Vendor Management Performance Management ATS

Lead Staffing Specialist - TAG-UK & EUROPE

Damco Solutions Pvt. Limited

Sep 2015 - Feb 2016 (5 months)

Delivered full-cycle recruiting and acted as single point of contact for UK & Europe clients, sourcing and screening candidates to meet client requirements and timelines.

Sourcing Vendor Management ATS Interview Coordination

Sr. Recruiting Consultant - UK & Europe

Felix Technologies

Oct 2014 - Sep 2015 (11 months)

Owned recruiting projects from kickoff to go-live, configured RCM and managed recruitment-to-onboarding integrations including testing and cutover activities.

RCM Recruitment Integrations Onboarding Testing Cutover Planning

Sr. Recruiting Consultant

Venture Offshore Infomatrix Pvt. Ltd.

Oct 2012 - Sep 2014 (1 year 11 months)

Sourced, screened and prioritized candidates for US and UK/Europe hiring using major job boards, managing full-cycle recruitment and interview coordination.

Sourcing LinkedIn Monster CareerBuilder Interviewing Executive Search ATS

Sr. Process Associate / Quality Assurance

Patra India BPO Services Pvt. Ltd.

Nov 2007 - Aug 2012 (4 years 9 months)

Managed insurance certificate processing and quality assurance, documented underwriting analysis, trained new associates and proposed process improvements to increase accuracy.

Insurance Processes Quality Assurance Policy Checking Epic ABS Training Client Communication Documentation