Open to opportunities

Debabrata Mukherji

@debabratamukherji

Message

Experienced operations and business development manager driving process improvements.

India

Message

What I'm looking for

I seek a managerial role where I can lead cross-functional teams, drive operational improvements, work on product/CPQ projects, and mentor staff in a collaborative, growth-focused organization.

I am a dedicated manager with over 10 years of experience in supervision, operations management, administration, training, project management, and cross-functional communication.

At Digital India Corporation I coordinated implementation of MeitY's Open API policy, drove workshops and stakeholder engagement, and presented proposals to senior management to enable unified citizen-facing platforms.

Previously at Oracle India I worked as a Senior Business Analyst configuring CPQ for cloud and HW/SW quotes, generating BI reports, resolving product incidents, and building an inventory management system to improve customer record handling.

At Hewlett Packard I produced network and KPI dashboards, managed CRM and partner account data, troubleshot network issues, and trained new team members while leading operational improvements and customer-facing support.

Experience

Work history, roles, and key accomplishments

Current

Deputy Manager (Business Development)

Current

Digital India Corporation

Jun 2022 - Present (3 years 4 months)

Facilitated implementation of MeitY's Open API policy by delivering an API marketplace and directory portal, led workshops and stakeholder presentations, and drove cross-functional initiatives to improve government service delivery.

API Policy Implementation Business Development Stakeholder Engagement Workshop Facilitation Project Management Presentation Policy Advocacy Operations Management

Senior Business Analyst

Oracle India Pvt. Ltd.

Aug 2020 - May 2022 (1 year 9 months)

Prepared business process models and reports to identify improvements, configured CPQ quotes for cloud and HW/SW, supported customers via chat, and generated BI reports to drive order and deal resolution.

Business Analysis CPQ Cloud Support BI Reporting Process Modeling Customer Support Salesforce

Senior Process Associate

Hewlett Packard India Sales Pvt. Ltd.

Feb 2015 - Jun 2020 (5 years 4 months)

Managed partner and customer account data, produced network and KPI dashboards, handled escalations and troubleshooting with Cisco/Juniper, and trained new team members to improve process accuracy.

Process Management SFDC Data Reporting KPIs Partner Support Training