Deauna Kelly

I am a Care Advisor and customer service professional who uses empathy and strong communication to help families find and hire in‑home caregivers, identify candidates, coordinate interviews, support the hiring process, and ensure caregiver retention.

At Conduent, I provide exceptional customer support in a call center environment—addressing inquiries, resolving issues, conducting outbound calls, and managing multiple systems to deliver accurate solutions. Previously at Kohl's I met and exceeded sales goals while collaborating with cross-functional teams to deliver guest-focused service.

I thrive in fast-paced, tech-driven remote environments and bring skills in time management, data entry, confidentiality, and KPI-driven performance. I am committed to building strong relationships, supporting changing care needs, and contributing to customer satisfaction and caregiver retention.