Deano Delpleash
@deanodelpleash
Customer Success and Business Development leader driving revenue and client retention across APAC.
ChinaWhat I'm looking for
I am a Customer Success and Business Development professional with 5+ years' experience managing client relationships, driving revenue growth, and delivering high-impact solutions across APAC markets. I have a strong record in consultative selling, stakeholder management, and owning the full client lifecycle from onboarding to expansion, working with SaaS, digital platforms, and consulting clients.
My achievements include generating 90+ qualified leads and converting several high-value clients, managing large enterprise support portfolios, and delivering extensive client training and workshops. I am a native English speaker fluent in Mandarin, a certified technical specialist with cross-functional product and marketing experience, and I focus on translating customer needs into actionable strategies that improve adoption and long-term business value.
Experience
Work history, roles, and key accomplishments
China Business Development Lead
Hei Hai Technology Ltd.
Jan 2022 - Present (4 years 2 months)
Managed end-to-end client relationships and business development across APAC, generating 90+ qualified leads and converting 6 high-value clients (RMB 77,982 revenue in one month) while driving ~50% retention over three years.
Technical Support Engineer
Wicresoft
Jan 2021 - Sep 2021 (8 months)
Delivered enterprise-level support for Microsoft cloud platforms across APAC, managed relationships for 1,000+ enterprise clients and improved platform adoption for Teams and SharePoint through timely issue resolution and engineering liaison work.
Marketing & CRM Specialist
Zhejiang University International Business School
Jan 2019 - Dec 2020 (1 year 11 months)
Managed CRM workflows and digital campaigns for international recruitment, growing audience by 4,000+ followers and improving lead generation through webinars and cross-functional coordination.
Product Manager
Jollychic
Jan 2017 - Dec 2019 (2 years 11 months)
Coordinated product, engineering, and operations teams to deliver product updates, analyze user behavior, and support go-to-market initiatives to improve adoption and satisfaction metrics.
Education
Degrees, certifications, and relevant coursework
Zhejiang University School of Management
Master's Degree, Enterprise Management
Completed a Master's degree in Enterprise Management with focus on business strategy and organizational operations.
Tongji University
Language Program, Chinese Language
Completed a Chinese language program to achieve advanced Mandarin proficiency for professional and cross-cultural communication.
Zhejiang University of Technology
Bachelor's Degree, Communication Engineering
Completed a Bachelor's degree focused on Communication Engineering covering telecommunications and signal processing fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
ChinaAuthorized to work in
Job categories
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