Looking for a job

jun wu

@junwu2

Customer success and account management at INTERNATIONAL DIGITAL PLATFORM; improved satisfaction 20% and retention exceeded 90%.

China

Message

At INTERNATIONAL DIGITAL PLATFORM, I managed 40+ customer accounts remotely, supporting onboarding, issue resolution, and ongoing relationships. Customer satisfaction improved by 20% over five months, and retention stayed above 90%.

At SHENZHEN TIANXUAN TECH CO., I handled customer inquiries and helped customers choose products. I created a 30-entry FAQ and knowledge base that reduced repeat inquiries by 30%.

On a campus secondhand marketplace project, I onboarded 300+ users in the first month and managed customer communities. I tracked weekly KPIs and helped lift 7-day retention from 15% to 25%.

Experience

Work history, roles, and key accomplishments

Account Manager & Customer Success

International Digital Platform

Sep 2025 - Feb 2026 (5 months)

Managed 40+ active customer accounts remotely, serving as the primary point of contact for onboarding, support, and issue resolution. Maintained 90%+ customer retention and improved customer satisfaction by 20% over 5 months.

Customer Success Account Management Remote Collaboration Communication Skills Problem Solving CRM

Customer Support & Sales Assistant

Shenzhen Tianxuan Tech Co.

Mar 2025 - Jun 2025 (3 months)

Handled inbound customer inquiries via phone, email, and WeChat, guiding customers through product selection and converting leads into purchases. Built a 30-entry FAQ and knowledge base, reducing repeat inquiries by 30%.

Customer Support Sales WeChat FAQ Development Communication Skills Coordination

Growth & Customer Lead

Campus Startup Project

Sep 2024 - Jan 2025 (4 months)

Owned customer acquisition targets, onboarding 300+ users in the first month through direct outreach and community engagement. Managed 400+ customers across WeChat groups, growing daily-active rate from 10% to 25%.

Customer Acquisition Community Management WeChat KPI Tracking Retention Communication Skills

Events & Member Experience Lead

Student Union

Mar 2024 - Jun 2024 (3 months)

Planned and delivered campus events end-to-end, managing promotion, registration, on-site experience, and post-event follow-up. Grew official account followers by 40% in one semester and improved attendance rate to 85%.

Event Planning Community Engagement Communication Skills Feedback Analysis Social Media

Education

Degrees, certifications, and relevant coursework

Shenzhen Polytechnic University

B.S., Cloud Computing

2022 -

Grade: 3.66/4.0

Activities and societies: Tutoring and peer mentoring; helped 10+ classmates with coursework and exam prep; received positive feedback on communication and patience.

B.S. candidate in Cloud Computing with a GPA of 3.66/4.0, ranking in the top 10% of the cohort. Actively involved in tutoring and peer mentoring, helping over 10 classmates with coursework and exam preparation.