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Jun Gao

@jungao

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This is Jun, a Customer Success Expertise from China. Nice to e-meet you!

China

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Proactive professional with 7.5 years of experience and proven knowledge of customer-driven management, entrepreneurial leadership, and long-range planning. Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals.

Experience

Work history, roles, and key accomplishments

Enterprise Customer Success Manager

Cloudera

Sep 2017 - Dec 2022 (5 years 3 months)

I joined Cloudera since Sept 2017 and was laid off in Dec 2022. My journey began as a Proactive Support Engineer. I was promoted to the role of Customer Advocate in 2019 and since 2020 I became an Enterprise CSM. Before I left, I have looked after nearly 20 customers across the APAC regions which have different industry backgrounds.

CSAT Customer Success Customer Service Customer Retention Project Management

Support and Delivery Engineer

DXC Technology

Jul 2015 - Jun 2017 (1 year 11 months)

After graduated from college, I joined HP as the first formal job of my life. I've joined different projects to do the work of support operation, migration, technical implementation, etc. I've also experienced the division of HP(I was allocated to HPE) and the further spin-off to DXC.

Linux SSO ITIL Customer Support Project Delivery