At UiPath, I served as the primary contact for enterprise clients and business partners, handling on-premises and cloud service incidents. I owned technical verification for enterprise deployments and helped clients prepare for go-live.
At Citrix, I managed complex enterprise support cases and took ownership of sensitive escalations, working toward resolutions that preserved account relationships. I also published technical articles and reviewed peers’ knowledge-base contributions.
At Microsoft Wuxi Customer Center, I supported enterprise directory services in a global English-language environment, troubleshooting Active Directory, Group Policy, and authentication issues. Across these roles, I authored technical documentation and resolved complex cases using diagnostic tools such as Wireshark and Fiddler.
