I managed customer success across APAC and led support-services renewals and expansion opportunities for Nokia Core and Network Services.
Looking for a job
Desiree del Rosario
@ddelrosario
Seasoned Customer Success Manager with experience in Project Mgt, Product Mgt, Sales Mgt, Account Mgt and Relationship Mgt.
PhilippinesExperience
Work history, roles, and key accomplishments
NC
Senior Customer Success Manager
Netrust Philippines Corporation
Jan 2026 - Apr 2026 (3 months)
Led and coached a team of Customer Success Specialists, owning customer health, retention, and expansion metrics. Redesigned Customer Success strategies and refined the tech stack to improve efficiency and customer satisfaction.
Customer Success Manager, APAC
Jan 2019 - Apr 2024 (5 years 3 months)
Developed key customer relationships and negotiated service agreements, leading annuity business for support services renewals across APAC. Consistently achieved 100% customer retention and exceeded annual order intake targets by 18-22%.
Software Services Solution Consultant, APAC
Aug 2009 - Dec 2018 (9 years 4 months)
Drove Software Services Solution sales across the region, enabling tailored solution packages for Voice Core, SDM, and Cloud Infrastructure. Served as product manager and subject matter expert, consistently surpassing annual renewal targets by 18-22%.
Intelligent Networks (IN) Engineer, APAC
Sep 2003 - Aug 2009 (5 years 11 months)
Provided critical support for technical incidents and escalations across regional accounts, implementing network solutions and contributing to project planning and delivery. Accelerated the Globe Telecom IN infrastructure rollout by 3 months.
Provided critical support for technical incidents and escalations across US accounts, including platform, security, and networking issues. Consistently ranked among top performers and received frequent customer commendations.
Education
Degrees, certifications, and relevant coursework
De La Salle University
Bachelor of Science, Electronics and Communications Engineering
Bachelor of Science in Electronics and Communications Engineering degree completed in 2001.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PhilippinesAuthorized to work in
Salary expectations
150k+ PHP
Social media
Job categories
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