cynthia romero
@cynthiaromero
I lead cloud customer onboarding, service delivery, incident resolution, and retention at ePLDT.
PhilippinesWhat I'm looking for
At ePLDT, I lead end-to-end onboarding and adoption for cloud customers, providing technical advisory that supports seamless adoption and long-term value. I also direct monthly business reviews and technical reporting to align cloud strategies with client goals.
I've overseen complex client migrations, managed change requests as a Change Advisory Board member, and led operations teams through rapid incident resolution. My work includes identifying cross-sell and upsell opportunities, proactive retention, and maintaining high service availability.
Previously, I managed service assurance for enterprise cloud and data center clients and supported 24/7 banking application operations at Philippine Bank of Communications. I'm looking to grow through constant challenges in a performance-based, goal-oriented company.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
ePLDT Inc.
Jan 2023 - Present (3 years 8 months)
Lead end-to-end onboarding for ePLDT Cloud customers, direct monthly business reviews, oversee complex migrations, and drive cross-sell and upsell opportunities.
Service Assurance Manager
ePLDT Inc.
Apr 2021 - Dec 2022 (1 year 8 months)
Directed incident management for enterprise cloud and data center clients, facilitated monthly business reviews, and developed service health reports.
Operations Analyst / Operations Officer
Philippine Bank of Communications
Jun 2009 - Dec 2017 (8 years 6 months)
Managed 24/7 operations of bank applications including daily backups, batch processing, and report generation. Served as first-line support and shift leader.
Education
Degrees, certifications, and relevant coursework
Microsoft
AZ-900 Azure Fundamentals, Cloud Computing
AZ-900 Azure Fundamentals certification obtained in February 2023.
ITIL
ITIL V4 Foundation, IT Service Management
ITIL V4 Foundation certification obtained in October 2021.
Sta. Isabel College, Manila
Bachelor of Science, Information Technology
2004 - 2009
Bachelor of Science in Information Technology from Sta. Isabel College, Manila, from 2004 to 2009.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
Interested in hiring cynthia?
You can contact cynthia and 90k+ other talented remote workers on Himalayas.
Message cynthiaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
