Dayib Abdi Mohamed
@dayibabdimohamed
I manage salon appointments and turn customer enquiries into confirmed bookings.
KenyaWhat I'm looking for
At Alma's Salon, I manage appointments, scheduling, rescheduling, and cancellations through SalonIQ while keeping customer records and booking information accurate.
I handle client enquiries across phone, email, and WhatsApp Business, resolve complaints professionally, and support sales by converting enquiries into confirmed appointments. I also work closely with salon staff to deliver an excellent client experience.
With a Bachelor of Science in Information Technology, I track bookings and KPIs using Excel and Google Sheets to support efficient service delivery.
Experience
Work history, roles, and key accomplishments
Client Experience Specialist
Alma's Salon
Aug 2023 - Present (3 years)
Managed appointments, scheduling, rescheduling and cancellations using SalonIQ. Handled customer enquiries via phone, email and WhatsApp Business, and resolved complaints professionally.
Education
Degrees, certifications, and relevant coursework
Dayib Abdi hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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