Looking for a job

Dorine Nkatha

@dorinenkatha

Message

I handle high-volume customer support, scheduling, and accurate administrative operations.

Kenya

Message

What I'm looking for

I'm looking for a customer service or administrative role where I can support customers, manage accurate records, coordinate requests, and contribute in a fast-paced, high-volume environment.

At Salix Data Africa, I handled 50–60 inbound and outbound customer calls daily in insurance billing, supporting customers by phone, email, and chat. I scheduled appointments, maintained CRM records, processed billing documentation, and coordinated with agents and carriers through Genesys.

I also bring public-facing administrative experience from election and census operations, where I verified information, maintained accurate records, protected sensitive data, and supported members of the public. I use Excel, Google Workspace, CRM systems, and document management tools to keep customer and operational data organized.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Salix Data Africa

Jan 2024 - May 2026 (2 years 4 months)

Handled 50-60 inbound and outbound customer calls daily, scheduled appointments, maintained CRM records, and processed insurance billing documentation. Collaborated with internal teams to resolve customer concerns and documented interactions per company procedures.