Mercy Wamae

Managed daily operations and delivered outstanding customer service by addressing inquiries and resolving complaints promptly. Implemented client retention strategies and fostered a collaborative work environment to boost team morale.

Managed daily operations of the spa, delivering exceptional customer service and implementing client retention strategies. Ensured high customer satisfaction through effective complaint resolution and appointment scheduling.

Managed high volumes of inbound calls and assisted with operational functions including procurement and event coordination. Acted as the primary point of contact for administrative inquiries, ensuring timely issue resolution.

Provided administrative support by managing inbound calls, assisting with procurement, and coordinating events. Acted as the primary contact for administrative inquiries, ensuring efficient communication and issue resolution.

Achieved and exceeded sales targets by demonstrating products and addressing customer objections. Provided personalized after-sales support to maintain high customer satisfaction and established rapport with clients.

Exceeded sales targets by effectively demonstrating products and providing personalized after-sales support. Established strong relationships with clients to enhance customer satisfaction and loyalty.

Handled high volumes of calls, ensuring timely responses to client inquiries and resolving issues professionally. Maintained high service standards throughout the internship.

Managed high volumes of inbound and outbound calls, ensuring timely and accurate responses to client inquiries. Resolved customer issues professionally while maintaining high service standards.

Bachelor of Commerce in Marketing.

Practitioner’s Diploma in Sales and Marketing.

Foundations Programme on Digital Skills.

Foundations Programme on Digital Skills equips participants with essential digital skills to thrive in the modern business environment.