FKFrida Kwada
@fridakwada
Ambitious professional with over 10 years in customer service.
KenyaWhat I'm looking for
I am an ambitious and self-driven professional with over 10 years of experience in customer service, sales, and administrative roles. My journey has been marked by a commitment to delivering outstanding customer experiences and fostering strong client relationships. I am currently enhancing my skills in Data Analysis through ALX and have recently completed training as a Virtual Assistant, which has equipped me with valuable insights into the digital workspace.
In my role as a Nail Technician and Receptionist at Malkia Beauty Hub, I have honed my ability to manage reception duties, appointment scheduling, and customer inquiries effectively. My dedication to creating a warm and welcoming environment has led to increased customer retention and satisfaction. Previously, as a Sales Executive at House of Manji and BIC, I successfully promoted and sold consumer products, consistently meeting sales targets while building lasting relationships with clients.
Experience
Work history, roles, and key accomplishments
Nail Technician & Receptionist
Malkia Beauty Hub
Jan 2015 - Present (10 years 5 months)
Delivered professional nail and beauty services including gel application and make-up. Managed reception duties such as appointment scheduling, customer inquiries, and client follow-ups. Created a warm and welcoming environment, leading to increased customer retention.
Sales Executive
House of Manji and BIC
Nov 2012 - Nov 2014 (2 years)
Promoted and sold consumer products to wholesale and retail clients across Nairobi. Built and maintained relationships with clients, consistently meeting sales targets. Ensured product visibility and availability through strategic merchandising.
Education
Degrees, certifications, and relevant coursework
AAALX Africa
Certification, Data Analysis
Currently undertaking a comprehensive program in Data Analysis, focusing on practical skills and tools for data-driven decision making.
Central High School
Kenya Certificate of Secondary Education, General Studies
Completed secondary education, focusing on a broad curriculum to prepare for higher studies and professional life.
Riruta Satellite Primary School
Kenya Certificate of Primary Education, General Studies
Completed primary education, building foundational knowledge across various subjects.
Unknown
Certification, Virtual Assistant
Completed training as a Virtual Assistant, acquiring skills in administrative support, scheduling, and online task management.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring Frida?
You can contact Frida and 90k+ other talented remote workers on Himalayas.
Message FridaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
