Open to opportunities

Tina User

@tinauser5

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Experienced customer-service professional with admin, financial, and airline operations expertise.

United States

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What I'm looking for

I seek a stable, long-term role leveraging customer service, administrative, or operations experience in a collaborative, safety-focused team with growth and steady schedules.

I am a skilled customer-service and administrative professional whose career was interrupted by COVID-19 and who is returning to stable, long-term employment.

I bring 11 years of airline operations experience as a flight attendant and ramp agent, plus roles in warehouse sortation, financial services, and customer support across fast-paced environments.

I am proficient with remote work tools (Zoom, Google Meet), computer operation across multiple screens, touch typing (35 WPM), FASFA filing, FERPA practices, IEP creation, first aid/CPR, and warehouse equipment such as conveyor systems, belt loaders and forklifts.

I am a quick learner, reliable team player and strong communicator who delivers superior customer experiences and is ready to contribute consistency, safety focus, and administrative support to a growing employer.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Consultant

Current

Afni Inc

Dec 2024 - Present (8 months)

Field incoming customer inquiries and provide solutions for clients including Progressive; maintain professional phone and computer-based support while meeting service targets since hire.

Customer Service Call Center Operations CRM Phone Support Remote Work Multitasking Data Entry

Line Cook

Banner Medical University Hospital

May 2022 - Dec 2023 (1 year 7 months)

Prepared menu items and maintained food safety standards across hospital kitchens, supporting continuous service during high-volume shifts from May 2022 to Dec 2023.

Food Preparation Time Management Teamwork Inventory Control Food Safety HACCP

Financial Service Officer

Ancora Education

Oct 2021 - Feb 2022 (4 months)

Managed FAFSA application filing and student enrollment tasks, maintained confidentiality per FERPA, and supported retention through phone and online communications.

FAFSA Data Entry Zoom Google Meet

Sortation Associate

Amazon

Apr 2020 - Oct 2020 (6 months)

Operated sortation systems and processed packages within a fulfillment center while adhering to safety and productivity standards during the 2020 peak period.

Warehouse operations Teamwork Time Management QA

Flight Attendant / Ramp Agent

American Airlines

Jun 2014 - Jul 2019 (5 years 1 month)

Provided inflight safety, first aid/CPR, and customer service as a flight attendant and supported ramp operations, following strict time and safety procedures from 2014–2019.

In Flight Safety Customer Service Time Management Ramp Operations Teamwork

Ramp Agent

Delta Airlines

Oct 2010 - Jun 2014 (3 years 8 months)

Executed aircraft ramp duties including belt loader operation, radio communication, and runway safety while coordinating with transient teams to ensure on-time departures.

Ramp Operations Belt Loader Operation Runway Safety Team Coordination Time Management