David Waters
@davidwaters
IT support specialist at Syntric who delivered a Robina Town Centre network refresh migrating 58 nodes and 107 access points to Cisco Meraki.
AustraliaWhat I'm looking for
At Syntric, I managed concurrent multi-site network modernisation projects and served as the technical point of contact for major property clients. I delivered the Robina Town Centre refresh, migrating 58 nodes and 107 access points from Ruckus to Cisco Meraki with FortiGate routing.
At Eagers Automotive, I provided remote and onsite support across Queensland dealership sites. I upgraded core routing from Cisco to Aruba, delivered an SD-WAN upgrade, and coordinated an after-hours compliance project across more than 50 sites.
At Healthscope Private Hospitals, I delivered helpdesk support across five hospital sites and supported more than 5,000 users, including on-call support for critical clinical systems. I provisioned devices with Intune and SCCM and worked on clinical technology deployments.
At Simia, I provided Tier 1 and Tier 2 support for SMB clients and helped cut downtime by 30% across 50 client installations. I also migrated clients to Office 365 and OneDrive and set up Windows Server 2019 with Active Directory and DNS.
Experience
Work history, roles, and key accomplishments
Technical Project Manager
Syntric
Jun 2025 - Aug 2026 (1 year 2 months)
Managed vendors, procurement and stakeholder reporting remotely, automating updates with Zapier and API integrations. Delivered network modernisation projects for major property clients, including Robina Town Centre and Mirvac firewall migration.
IT Network Infrastructure Engineer
Eagers Automotive
Oct 2024 - Jun 2025 (8 months)
Provided remote and onsite technical support across 50+ dealership sites, upgraded core routing from Cisco to Aruba, and delivered SD-WAN upgrades. Integrated Verkada IP security cameras and coordinated compliance projects.
IT Coordinator, QLD/NT
Healthscope Private Hospitals
May 2024 - Oct 2024 (5 months)
Delivered remote and onsite helpdesk support across 5 hospital sites, supporting 5,000+ users. Triaged incidents in ServiceNow, provisioned devices with Intune and SCCM, and project managed clinical technology deployments.
IT Systems Administrator, National Rollout
AccorGroup Hotels
Jan 2024 - Apr 2024 (3 months)
Delivered Microsoft Intune builds and antivirus deployment across 8,000+ devices for a national refresh. Prepared and imaged PCs, provided user training and hypercare support after cutover.
IT 2nd Level Support Engineer
Simia
Feb 2014 - Dec 2023 (9 years 10 months)
Provided remote and onsite Tier 1/2 support for SMB clients, reducing downtime by 30% across 50 installations. Migrated clients to Office 365, set up Windows Server 2019, and rolled out HPE Aruba switches and UniFi networking.
Fitness Club Manager
Fitness First, Anytime Fitness, Snap Fitness
Aug 2017 - Jun 2023 (5 years 10 months)
Led and trained 22 personal trainers across 5 studios, and ran a 24-hour unstaffed club end-to-end covering operations, rostering, and member support.
IT Engineer
National Periodontics
Jan 2013 - Jan 2014 (1 year)
Scoped and delivered the full technical fit-out of a new Adelaide CBD practice, covering servers, internet, networking and end-user technology. Set up remote desktop and VPN access, and project managed CBCT X-ray installations.
Regional IT Manager
Indigenous Wellbeing Centre
Jan 2010 - Dec 2012 (2 years 11 months)
Delivered IT setup and ongoing support across 22 federally funded community programs, including the Bundaberg GP Super Clinic. Set up offices and treatment rooms across remote and regional Queensland, and delivered internet failover for rural properties.
Education
Degrees, certifications, and relevant coursework
Dell Technologies
DSP Client Advanced, DSP Foundations v8, DSP Precision Rack, Information Technology
Completed DSP Client Advanced, DSP Foundations v8, and DSP Precision Rack certificates in 2026.
Lenovo
Operating System Recovery (RWSW207r2), Service Technician, Information Technology
Completed Operating System Recovery (RWSW207r2) and Service Technician certificates in 2025.
Cybrary
Nmap, OSINT Fundamentals, NIST 800-171, Cybersecurity
Completed Nmap, OSINT Fundamentals, and NIST 800-171 certificates in 2022.
University of Sydney
Windows Server 2012 Systems Administration, Information Technology
Completed Windows Server 2012 Systems Administration in 2013.
Linux Academy
Linux Deployment, Information Technology
Completed Linux Deployment in 2010.
ACMA
Open Cabling Licence, Telecommunications
Holds an ACMA Open Cabling Licence.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Salary expectations
Job categories
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