Sandip Shrestha
@sandipshrestha1
Versatile IT professional specializing in network, systems, and data analysis.
AustraliaWhat I'm looking for
I am a motivated IT professional with hands-on experience in system support, network administration, and data-driven analysis, having supported users and infrastructure in enterprise and retail environments. I have practical expertise with Microsoft Azure, Active Directory, Microsoft 365, Intune, Jira, and tools such as SolarWinds and Cisco Meraki, and I use data to identify recurring issues and drive process improvements.
My background includes first- and second-level support, remote device management, ticketing and ITSM workflows, and basic reporting with Excel, Power BI, and SQL; I hold a Master’s in Technology Management and several IT diplomas, and I am seeking roles in Network Administration, Business Analysis, or Data Analysis to apply my technical proficiency and analytical mindset toward improving operational efficiency.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Jim's Cleaning
Aug 2021 - Jun 2023 (1 year 10 months)
Provided first- and second-level IT support, resolving technical issues and managing user accounts via Active Directory and Microsoft 365; implemented remote management with Intune and TeamViewer and proposed process improvements to increase system uptime.
CORetail Assistant
Coles
Mar 2020 - Jul 2021 (1 year 4 months)
Delivered customer service and managed transactions on the retail floor, improving client satisfaction in a high-volume environment and developing communication and service skills.
Education
Degrees, certifications, and relevant coursework
LCLindsey Wilson College
Master of Technology Management, Technology Management
Completed a Master of Technology Management focusing on technology strategy and administration.
KIKing's Own Institute
Bachelor of Information Technology, Information Technology
Completed a Bachelor-level degree in Information Technology covering networking, systems, and IT administration.
ATAIBT (Australian Institute of Business and Technology)
Diploma & Advanced Diploma in Information Technology, Information Technology
Completed Diploma and Advanced Diploma programs in Information Technology providing practical skills in IT support and networking.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Job categories
Skills
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