Open to opportunities

Tom Robinson

@tomrobinson

I lead enterprise ICT infrastructure, cybersecurity, cloud platforms, and Apple fleet strategy for large education environments.

Australia

Message

What I'm looking for

I'm seeking a long-term Director of Technology or IT Manager role at an international K-12 school in Japan, especially in Kansai or Tokyo, where I can lead enterprise ICT, Apple ecosystems, cybersecurity, and high-performing teams.

I'm leading ICT infrastructure and operations at St Andrew's Anglican College, a 2,000-person K-12 Apple School of Excellence on Australia's Sunshine Coast. I manage enterprise network architecture, cloud platforms, cybersecurity, endpoint management, strategic investment, and ICT teams.

I've delivered a dual-campus VLAN restructure with 172 wireless access points, a virtualised hardware refresh, Essential 8 compliance and ISO 27001 alignment. These initiatives reduced security vulnerabilities by 50% year-on-year, improved reliability, and helped reduce infrastructure costs by 28%.

Previously, I delivered technical infrastructure solutions at REA Group for one of Australia's largest real estate platforms, including the Brisbane office fitout and technology integrations supporting millions of users nationally.

My nine years at Apple across the US and APAC shaped my approach to technical leadership, training, and Apple ecosystems. As Lead Genius Trainer and Senior Technician for the Southern Hemisphere, I built training programmes that achieved a 100% Net Promoter Score for 13 consecutive quarters and contributed more than 100 knowledge-base articles.

Experience

Work history, roles, and key accomplishments

Current

ICT Infrastructure and Operations Manager

Current

St Andrew's Anglican College

May 2026 - Present (4 months)

Oversees ICT infrastructure and operations, managing network architecture, cloud platforms, cybersecurity, and a $1M+ budget while leading a high-performing team.

Technology Management Infrastructure Management

Current

Senior System Engineer

Current

St Andrew's Anglican College

Feb 2024 - Present (2 years 7 months)

- Executed a full end-of-life hardware refresh on time and on budget, migrating to a modern virtualised environment — eliminating hardware failure risk and significantly improving system reliability.
- Architected and delivered a full VLAN restructure and dynamic roaming network across two campuses, deploying 172 wireless access points — achieving seamless connectivity, near-zero roaming dropouts,

Technology Management Infrastructure Management

Technical Systems Engineer

REA Group

Jul 2021 - Apr 2024 (2 years 9 months)

Delivered infrastructure solutions for one of Australia’s largest real estate platforms, supporting millions of users nationally.

Key achievements:

- Oversaw the full technical fitout of the REA Group Brisbane office, managing infrastructure planning, vendor coordination, and delivery from design through to completion.
Designed and implemented robust technical infrastructure supporting large-sca

Network Administration System Administration Computer Science Cloud Computing Computer Literacy Wireless Networking Customer Satisfaction Network Security Computer Hardware Networking

Founder & Director

Tom and John's Wings

Mar 2019 - Mar 2021 (2 years)

Founded and scaled a hospitality business from concept to a profitable going concern, demonstrating entrepreneurial leadership, operational management, and commercial acumen.

Key achievements:

- Built and managed all business operations, including inventory, financial oversight, staff management, health compliance, and brand development — with capabilities directly transferable to leading teams

Lead Genius Trainer | Senior Technician, Southern Hemisphere

Apple

Jan 2010 - Mar 2019 (9 years 2 months)

Held senior technical and people leadership roles across two continents over a 9-year tenure, responsible for training standards, team performance and technical excellence across the US and APAC regions.

Key achievements:
- Built and led training programmes that consistently delivered a 100% Net Promoter Score for 13 consecutive quarters across the US and APAC — a direct reflection of team qualit

Senior Genius and Genius Trainer

Apple

Oct 2008 - Aug 2016 (7 years 10 months)

Delivered technical support and training excellence across Apple's US retail operations, building the foundation for a 9-year tenure that progressed into senior continental leadership.

Key achievements:
- Designed and delivered high-quality technical curricula and learning experiences for Genius and support teams, raising capability and consistency across the store network.
- Built a coaching and

Problem Solving Customer Service Computer Literacy Retail Sales Computer Repair Computer Hardware Sales Conflict Management

Education

Degrees, certifications, and relevant coursework

University of Arizona

Bachelor's degree

I have a Bachelor's degree in Computer Science, specializing in network administration and security strategies. My coursework focused on algorithms, data structures, and software engineering principles. I gained practical experience through collaborative projects, honing my critical thinking and problem-solving skills. This degree has prepared me for a successful career in the information and tech