EJEmilio Jackson
@emiliojackson
Customer-focused professional with over 10 years of experience.
United KingdomWhat I'm looking for
With over a decade of experience in sales, recruitment, and customer service, I have honed my ability to build long-term client relationships and drive engagement in both B2B and B2C environments. My recent transition into executive search and energy consultancy has allowed me to leverage my skills in CRM systems and customer lifecycle management effectively.
As a self-employed Business Advisor, I consulted UK-based SMEs on tailored energy solutions, achieving a remarkable 26% lead-to-sale conversion rate. My previous roles have equipped me with a strong foundation in customer retention strategies and data analysis, enabling me to improve client engagement and satisfaction significantly. I am currently seeking a Customer Success role where I can apply my interpersonal strengths and commercial acumen to support customer value and drive business growth.
Experience
Work history, roles, and key accomplishments
Business Advisor
Eco-Save Gas & Power
May 2025 - Present (2 months)
Consulted UK-based SMEs on tailored energy solutions and managed the full sales cycle from lead generation to contract closure. Provided market insights to help clients make informed decisions, achieving a 26% lead-to-sale conversion rate.
Sales Agent
Foundever
Nov 2024 - Feb 2025 (3 months)
Handled high-volume inbound calls and guided customers through product selection, identifying upsell opportunities and promoting additional services. Achieved a 42% new account conversion rate and an 18% SIM upsell rate, ranking in the top 25% of the team.
Executive Search Consultant
BioTecRec
Apr 2023 - Sep 2023 (5 months)
Managed the full recruitment lifecycle for biotech clients, conducting daily outreach to candidates and clients. Improved shortlisting efficiency by 20% and increased client engagement by 10%.
Media Development Executive
PHMG
Jun 2022 - Oct 2022 (4 months)
Promoted bespoke audio branding solutions to business owners, conducting cold calls and building rapport with prospects. Converted 5% of cold leads into active clients and ranked in the top 10% of new starters for lead conversion.
Customer Advisor
Sky
Jan 2021 - Mar 2022 (1 year 2 months)
Provided support and resolved customer issues, promoting additional services through needs-based conversations. Upsold to 25% of customers, increasing revenue by 15%, and maintained a 95% customer satisfaction score.
Education
Degrees, certifications, and relevant coursework
Leeds Beckett University
Bachelor's degree, Business and Management
Studied business and management principles at Leeds Beckett University. Gained foundational knowledge in various aspects of business operations and strategic management.
Stockport College
Diploma, Business Studies
Completed a Diploma in Business Studies at Stockport College. Focused on core business concepts and practices.
Cheadle & Marple College
Diploma, Business Studies
Undertook a Diploma in Business Studies at Cheadle & Marple College. Developed an understanding of key business functions.
Cheadle Hulme High School
GCSEs, General Studies
2004 - 2009
Grade: C
Activities and societies: Generic High school study in the United Kingdom
Achieved GCSE qualifications in core subjects including Maths, English, Science, and IT. Built a foundational academic background.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Social media
Job categories
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