Open to opportunities

David santiago Gomez vieda

@davidsantiagogomezvi

Bilingual sales agent (English C1, Spanish native, Italian B2) delivering top-selling conversions from inbound and escalation calls remotely.

Colombia

Message

What I'm looking for

I’m eager to bring results-driven performance to a U.S.-based remote team—focusing on converting inbound and escalation calls into closed sales, using de-escalation and CRM-driven pipeline management to consistently hit KPIs.

I’m a Bilingual Sales Agent with 1+ year of experience working remotely for Verizon through Allied Global. I’ve been recognized as Top Seller across multiple campaigns, turning high-pressure conversations into confirmed sales.

In my Verizon roles, I sold smartphones, service plans, and promotional bundles via inbound and outbound calls. I specialize in converting complaint and escalation calls into closed deals, while maintaining CRM records and managing pipeline to maximize revenue per interaction.

Before moving into Sales, I handled high-volume customer support for Verizon Tracfone—billing, technical support, and account management. I used de-escalation techniques to exceed service KPIs and identified upsell/cross-sell opportunities, earning a promotion to Sales Agent within 10 months.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Sales Agent

Current

Allied Global

Oct 2025 - Present (8 months)

Served as a Verizon remote sales agent, consistently ranking as a top seller across multiple consecutive months and converting inbound and outbound calls into smartphone, service plan, and bundle purchases. Maintained CRM records and turned complaint/escalation calls into confirmed sales while maximizing revenue per interaction.

Inbound Sales Objection Handling Negotiation Upselling Cross Selling CRM Management Escalation To Sale Conversion

Customer Service Agent

Allied Global

Jan 2025 - Oct 2025 (9 months)

Handled high-volume Verizon Tracfone inbound inquiries for billing, technical support, and account management, using de-escalation techniques to improve outcomes and exceed service KPIs. Identified upsell and cross-sell opportunities and transitioned to Sales Agent within 10 months based on performance.