ABAlex Bogle
@alexbogle
IT support technician focused on uptime, asset management, and customer care.
JamaicaWhat I'm looking for
I am an IT Support and Operations professional with over four years' hands-on experience in troubleshooting, device provisioning, basic networking, NOC-style monitoring, asset management, and e-commerce platform support.
I have supported Windows, macOS, and Linux environments, performed modem/router and Wi‑Fi setup, and resolved incidents across phone, chat, and email while maintaining clear documentation and fast diagnostics.
In recent roles I designed automated Slack workflows to streamline equipment logging, overhauled Asset Tiger structure to improve tracking and audit readiness, and coordinated procurement and rollout of IT hardware across multiple sites.
I am actively completing the Google IT Support Professional Certificate and seek to apply my operational focus, customer-first support skills, and process-improvement mindset to maintain uptime and improve user satisfaction.
Experience
Work history, roles, and key accomplishments
Asset & Inventory Officer
IslandNet Jamaica
Feb 2025 - Nov 2025 (9 months)
Provided frontline IT support and device provisioning, designed automated Slack workflows to streamline equipment logging, and overhauled Asset Tiger structure to improve tracking and audit readiness.
Assistant Warehouse Manager
Security Options Limited
Jan 2023 - Aug 2024 (1 year 7 months)
Maintained inventory accuracy using QuickBooks, developed SOPs for receiving/storage/dispatch to reduce discrepancies, and collaborated with e‑commerce and payment teams to support online transaction processing.
IT Support Technician
Reliable Courier
Aug 2020 - Nov 2022 (2 years 3 months)
Delivered desktop, network, and printer troubleshooting to minimize downtime, installed and configured routers/switches/Wi‑Fi, and documented fixes for repeatable resolution across teams.
Education
Degrees, certifications, and relevant coursework
UJUniversity of Technology, Jamaica
Bachelor of Arts, Architecture
2018 - 2020
Completed two years of a Bachelor of Arts in Architecture program with coursework toward architectural design and theory.
Excelsior Community College
Associate of Science, Architectural Studies
2016 - 2017
Completed one year of an Associate program in Architectural Studies with foundational coursework in architectural principles.
WSWolmer's Boys' School
High School Diploma, Secondary Education
Completed secondary education and awarded a High School Diploma in 2015.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
Interested in hiring Alex?
You can contact Alex and 90k+ other talented remote workers on Himalayas.
Message AlexFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
