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David Nappi

@davidnappi

Dynamic IT professional with expertise in technical training and content moderation.

Poland

What I'm looking for

Seeking a challenging role that leverages my technical expertise, training skills, and innovative approach to drive exceptional user experiences and business growth.

As a seasoned IT professional, I leverage my expertise in technical training, content moderation, and technical support to drive innovative solutions across diverse digital platforms. With a proven track record of delivering effective training programs, optimizing e-commerce tracking, and providing end-to-end technical solutions, I am known for my innovative approach to problem-solving and proficiency with Google products, content management systems, and customer support tools.

Throughout my career, I have demonstrated my ability to collaborate with cross-functional teams, drive high-quality user experiences, and optimize learning outcomes. My technical expertise spans Google Ads, Google Analytics 4, Tag Manager, and Google Merchant Center, as well as e-commerce tracking solutions and CMS platforms.

With a strong foundation in IT consulting, technical training, and operations, I am well-equipped to tackle complex technical issues and provide exceptional client support. My language skills include native American English and proficiency in written and verbal Dutch.

Experience

Work history, roles, and key accomplishments

GE

SENIOR CONTENT MODERATOR

GENPACT

Aug 2022 - Oct 2022 (2 months)

Monitored content for adherence to quality standards, using analytical skills to ensure accuracy and compliance. Provided insights into content trends, assisting the team in refining moderation practices.

CO

OPERATIONS SPECIALIST

COGNIZANT

Jan 2019 - Jul 2022 (3 years 6 months)

Supported client use of Google Analytics and Ads through custom implementation strategies, increasing tracking accuracy by 30%.

Education

Degrees, certifications, and relevant coursework

Hogeschool Inholland logoHI

Hogeschool Inholland

Bachelor of Business Administration, International Business Management

2010 - 2011

Completed coursework focusing on global market dynamics, strategic business management, and international business principles.

Hogeschool Inholland logoHI

Hogeschool Inholland

Diploma in Business/Office Automation, ICT Support

2004 - 2006

Studied ICT service and support, specialising in business automation and office technology.

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David Nappi - SENIOR CONTENT MODERATOR - GENPACT | Himalayas