David Nappi
@davidnappi
Dynamic IT professional with expertise in technical training and content moderation.
What I'm looking for
As a seasoned IT professional, I leverage my expertise in technical training, content moderation, and technical support to drive innovative solutions across diverse digital platforms. With a proven track record of delivering effective training programs, optimizing e-commerce tracking, and providing end-to-end technical solutions, I am known for my innovative approach to problem-solving and proficiency with Google products, content management systems, and customer support tools.
Throughout my career, I have demonstrated my ability to collaborate with cross-functional teams, drive high-quality user experiences, and optimize learning outcomes. My technical expertise spans Google Ads, Google Analytics 4, Tag Manager, and Google Merchant Center, as well as e-commerce tracking solutions and CMS platforms.
With a strong foundation in IT consulting, technical training, and operations, I am well-equipped to tackle complex technical issues and provide exceptional client support. My language skills include native American English and proficiency in written and verbal Dutch.
Experience
Work history, roles, and key accomplishments
SENIOR CONTENT MODERATOR
GENPACT
Aug 2022 - Oct 2022 (2 months)
Monitored content for adherence to quality standards, using analytical skills to ensure accuracy and compliance. Provided insights into content trends, assisting the team in refining moderation practices.
TECHNICAL TRAINER
COGNIZANT
Feb 2022 - Jul 2022 (5 months)
Delivered comprehensive training on Google Ads, Google Analytics 4, Google Tag Manager, and Google Merchant Center for an international cohort.
OPERATIONS SPECIALIST
COGNIZANT
Jan 2019 - Jul 2022 (3 years 6 months)
Supported client use of Google Analytics and Ads through custom implementation strategies, increasing tracking accuracy by 30%.
IT CONSULTANT
HOYKON BV
Jan 2017 - Oct 2018 (1 year 9 months)
Provided technical support for hardware and software across multiple clients, managing a diverse array of devices.
Education
Degrees, certifications, and relevant coursework
Hogeschool Inholland
Bachelor of Business Administration, International Business Management
2010 - 2011
Completed coursework focusing on global market dynamics, strategic business management, and international business principles.
Hogeschool Inholland
Diploma in Business/Office Automation, ICT Support
2004 - 2006
Studied ICT service and support, specialising in business automation and office technology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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