DBDavid Muñoz Business
@davidmuozbusiness
Bilingual organizational coach, customer service/sales expert, and experienced event producer.
ColombiaWhat I'm looking for
As a dedicated Spanish Language Tutor and Organizational Happiness Coach, I specialize in creating customized learning experiences and coaching programs that empower individuals and teams. My work at Rype involves developing tailored lesson plans that enhance grammar, vocabulary, and communication skills, while my role at HARMONIKA focuses on fostering organizational happiness through effective coaching in teamwork and conflict resolution.
With extensive experience in customer service and event production, I have successfully led teams and managed projects across various industries. My background includes roles as a Supervisor at Teleperformance Colombia, where I honed my skills in data analysis and performance measurement, and as an Executive Producer at Seventh Level Records, where I developed customer experience strategies and managed high-profile events. I am passionate about leveraging my bilingual abilities and diverse skill set to create impactful experiences.
Experience
Work history, roles, and key accomplishments
Live Music Events Producer
Enno S.A.S
Apr 2015 - Present (10 years 1 month)
Produced live music events, overseeing general production, management, budget planning, and execution.
Organizational Happiness Coach/Event Producer
HARMONIKA
Dec 2010 - Present (14 years 5 months)
Coaching experiences in Organizational Happiness with a focus on teamwork, conflict resolution, empowerment, and customer service through virtual and on-site programs.
Spanish Language Tutor
Rype
Jun 2021 - Present (3 years 11 months)
Customized Spanish language lessons focusing on grammar, vocabulary, communication skills, writing, reading comprehension, and conversational improvement.
Supervisor and Customer Service Officer
Teleperformance Colombia
Sep 2019 - Apr 2022 (2 years 7 months)
Led teams in the travel and leisure industry, focusing on problem-solving, product training, and performance measurement using KPIs.
Books Translator
Link Leadership
Jan 2020 - Jan 2021 (1 year)
Translated various books from English to Spanish, enhancing accessibility for Spanish-speaking audiences.
Fiction Novels Translator
JIANLAI GLOBAL
Jan 2019 - Jul 2019 (6 months)
Translated fiction novels from English to Spanish, ensuring cultural relevance and linguistic accuracy.
Business Development and Customer Experience Consultant
Zona Cinco Photography and Cinema School
Sep 2017 - Dec 2018 (1 year 3 months)
Focused on building alliances and partnerships, and executing BTL marketing projects to enhance brand awareness.
Customer Service Officer
SGS – Scotiabank
Apr 2017 - Nov 2017 (7 months)
Provided customer support and sales for Canadian bank products, enhancing customer satisfaction.
Executive Producer/Customer Experience Manager
Seventh Level Records
Jan 2007 - Dec 2010 (3 years 11 months)
Managed executive production and customer experience development, focusing on PR and event production.
Customer Experience Manager
American Products Suppliers
Jan 2005 - Dec 2006 (1 year 11 months)
Supported customer training and consultative sales in the architectural finishes supply sector.
Education
Degrees, certifications, and relevant coursework
EAN University
Bachelor in Business Management, Business Management
2015 -
Bachelor in business management. 8 semesters coursed and approved.
GCGuildford Technical Community College
Certificate, English as a Foreign Language
2003 - 2003
Completed 8 months of English as a Foreign Language, enhancing language skills in a bilingual environment.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
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