Mariana Erazo
@marianaerazo
Multilingual language professional delivering customer-focused communication and strategies.
What I'm looking for
I’m a Language Professional based in Colombia with an advanced command of Spanish, English, French, and German. I bring practical training in administrative, organizational, and commercial areas, and I use my multilingual communication experience to support efficient processes.
In customer-facing roles, I provide clear, professional information and personalized service. I sold tickets, confectionery combos, and memberships, resolved membership concerns, and actively promoted Cinemark membership to help meet business goals.
I’ve also supported international clients in English and Spanish as a Customer Service Agent. At Concentrix, I handled inquiries and complaints for a North American bank, and at Teleperformance, I supported transportation services, trips, payments, and incidents—logging and following up on cases while maintaining high customer satisfaction.
Experience
Work history, roles, and key accomplishments
Supported international users in English by handling inquiries related to transportation services, trips, payments, and incidents. Logged and followed up on cases using internal support platforms, focusing on quality and customer satisfaction.
Provided respectful, personalized customer service by informing customers about available functions and products. Sold tickets, confectionery combos, and memberships, and resolved membership-related concerns to ensure a satisfactory experience.
Provided customer service in English and Spanish to international clients, maintaining clear and professional communication. Resolved inquiries, complaints, and requests related to a North American bank while supporting high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Gimnasio Los Pinos
Completed high school at Gimnasio Los Pinos in Usaquén, Bogotá.
ECCI (Escuela Colombiana de Carreras Industriales)
Bachelor's degree, Modern Languages
Activities and societies: Practical training in administrative, organizational, and commercial areas; developed multilingual communication skills for global and intercultural contexts.
Earned a Professional/undergraduate program in Modern Languages at ECCI, with practical training aligned to administrative, organizational, and commercial areas.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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