Open to opportunities

Mariana Erazo

@marianaerazo

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Multilingual language professional delivering customer-focused communication and strategies.

Colombia

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What I'm looking for

I’m looking for opportunities where I can apply my multilingual communication and customer service strengths, continue growing professionally, and contribute long-term value—especially in environments that value quality, organization, and global communication.

I’m a Language Professional based in Colombia with an advanced command of Spanish, English, French, and German. I bring practical training in administrative, organizational, and commercial areas, and I use my multilingual communication experience to support efficient processes.

In customer-facing roles, I provide clear, professional information and personalized service. I sold tickets, confectionery combos, and memberships, resolved membership concerns, and actively promoted Cinemark membership to help meet business goals.

I’ve also supported international clients in English and Spanish as a Customer Service Agent. At Concentrix, I handled inquiries and complaints for a North American bank, and at Teleperformance, I supported transportation services, trips, payments, and incidents—logging and following up on cases while maintaining high customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Teleperformance

Oct 2025 - Nov 2025 (1 month)

Supported international users in English by handling inquiries related to transportation services, trips, payments, and incidents. Logged and followed up on cases using internal support platforms, focusing on quality and customer satisfaction.

Customer Support English Communication Incident resolution Payments Support Case Logging Service quality

Box Office Associate

Cinemark

Jun 2024 - Apr 2025 (10 months)

Provided respectful, personalized customer service by informing customers about available functions and products. Sold tickets, confectionery combos, and memberships, and resolved membership-related concerns to ensure a satisfactory experience.

Customer Service Ticket Sales Multilingual Communication Upselling Complaint Handling Quality Standards Customer Experience

Customer Service Agent

Concentrix

Sep 2025 - Present (9 months)

Provided customer service in English and Spanish to international clients, maintaining clear and professional communication. Resolved inquiries, complaints, and requests related to a North American bank while supporting high customer satisfaction.

Bilingual Customer Support Complaint Resolution Case Handling Multilingual Communication Professional communication Client Inquiries

Education

Degrees, certifications, and relevant coursework

Gimnasio Los Pinos

Completed high school at Gimnasio Los Pinos in Usaquén, Bogotá.

ECCI (Escuela Colombiana de Carreras Industriales)

Bachelor's degree, Modern Languages

Activities and societies: Practical training in administrative, organizational, and commercial areas; developed multilingual communication skills for global and intercultural contexts.

Earned a Professional/undergraduate program in Modern Languages at ECCI, with practical training aligned to administrative, organizational, and commercial areas.