Open to opportunities

David Mosquera

@davidmosquera

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Logistics specialist with 4+ years of customer service experience.

Zimbabwe

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What I'm looking for

I am looking for a role that values analytical skills and offers opportunities for growth in logistics and customer service.

As a Logistics and Client Service Specialist with over four years of experience, I have honed my skills in customer service workflows and technical issue resolution in fast-paced environments. My dedication to improving operational efficiency led to a 5% increase in on-time deliveries through the implementation of data-driven systems. I thrive on analytical rigor and am passionate about delivering results that exceed expectations.

Throughout my career, I have been recognized for my ability to multitask and collaborate effectively during peak periods. My experience spans various roles, including customer support and logistics management, where I have consistently ensured client satisfaction and streamlined processes. I am committed to continuous learning and adapting to new systems, which has enabled me to excel in diverse settings.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

H2O wireless

May 2025 - Present (2 months)

Currently, I am a Customer Support Representative at H2O wireless. I am an expert on signal issues for devices and process transactions and billing issues.

Customer Support Technical Support Troubleshooting Billing

Logistics and Customer Service Specialist

Global Connect Solutions

Apr 2024 - Mar 2025 (11 months)

I managed catering inventory and ensured client satisfaction by confirming ingredient and supply availability for each catering order. I also improved on-time deliveries by contacting customers to confirm their availability.

Inventory Management Logistics Supply Chain Customer Service

Customer Service Specialist

Webhelp+Concentrix

Nov 2023 - Mar 2024 (4 months)

I provided multi-channel Cash App support via phone and email, resolving transaction issues, disputes, and account inquiries to ensure customer satisfaction. I also ensured compliance with the financial App, achieving impeccable ticket resolution.

Transaction Resolution Dispute Resolution Compliance

Technical Support Specialist

Teleperformance

Sep 2021 - Aug 2023 (1 year 11 months)

I identified and resolved Windows OS issues, software malfunctions, and hardware problems. I also assisted with router and connectivity problems, categorizing Windows server issues and routing complex technical issues to appropriate support teams.

Technical Support Windows OS Connectivity Issues

Support Agent

Accedo Technologies

I provided order placement assistance and resolved billing and technical issues for Kohl’s and Cricket Wireless. I handled complaints, processed transactions, and provided solutions while ensuring excellent service and empathy.

Order Placement Billing Support Technical Support Customer Service

Education

Degrees, certifications, and relevant coursework

Pentecostal Educational High School

High School Diploma, Business/Commercial Fields

Focused on business and commercial fields, gaining foundational knowledge relevant to logistics and client services. Developed skills in various business aspects.