Saliah Royal

With 12 years of experience in retail and customer service, I am a dedicated professional who thrives on providing exceptional support and building lasting relationships with customers. My journey began at Wireless Retail, where I honed my skills as a T-Mobile Expert, ensuring each customer received outstanding service in a friendly environment. I take pride in staying up to date on store promotions and policies, which allows me to recommend optimal merchandise tailored to customer needs.

Currently, I serve as a Customer Service Representative for QuickBooks Online, where I assist customers with software features and troubleshoot technical issues. My commitment to excellence is reflected in my average customer satisfaction rating of 85%. I believe that effective communication, emotional intelligence, and critical thinking are essential in delivering top-notch service, and I strive to embody these qualities in every interaction.