Open to opportunities

Becky Rotua

@beckyrotua

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Talented administrator with expertise in operations and customer experience.

Nigeria

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What I'm looking for

I am looking for a role that values innovation and offers growth opportunities.

I am a dedicated and innovative professional with a strong background in administration and operations management. My experience spans various roles, including Virtual Customer Service Support and Fulfillment Supervisor, where I have honed my skills in customer experience, logistics, and team management. I pride myself on my ability to multitask and deliver results while maintaining a focus on improving business processes.

Throughout my career, I have demonstrated a commitment to excellence, whether it’s through enhancing customer satisfaction or ensuring operational efficiency. My roles have required me to interact with diverse teams and manage complex tasks, all while fostering a positive work environment. I am passionate about adding value to organizations and am always seeking opportunities to grow and develop professionally.

Experience

Work history, roles, and key accomplishments

Virtual Customer Service Support

LIX GLOBAL

Sep 2023 - Oct 2023 (1 month)

Provided first point of contact for customers, responding to inquiries via phone, email, and chat. Collaborated with departments to address customer needs and handled complaints while maintaining high customer satisfaction.

Customer Service Communication Problem Solving CRM Software Team Collaboration Time Management Product Knowledge Performance Metrics

Fulfillment Supervisor

KYOSK DIGITAL SERVICES

Oct 2022 - Oct 2023 (1 year)

Managed warehousing and dispatch operations, ensuring inventory accuracy and timely deliveries. Oversaw operational processes and trained staff to enhance efficiency and compliance with company standards.

Inventory Management Logistics Team Management Operational Excellence Process Improvement Training Reporting Route Planning Customer Satisfaction

Administrative Officer/Team Lead

WELLPRO DEVELOPMENT

Nov 2020 - Jan 2022 (1 year 2 months)

Provided administrative support, managed office functions, and coordinated logistics operations. Oversaw procurement and vendor interactions while ensuring efficient office management.

Vendor Management Office Management Communication Logistics Coordination Team Leadership Administration Procurement Data Entry

Administrative Officer

ROSE OF SHARON

Jan 2017 - Jan 2020 (2 years 11 months)

Coordinated daily office activities, managed databases, and organized events. Provided administrative support to the Vice-Chairman and ensured efficient office operations.

Office Management Event Management Database Management Administrative Support Communication Budget Management

Administrative Officer

RELIANCE SECURITY SOLUTIONS

Jun 2013 - Mar 2014 (9 months)

Oversaw office staff and facilities, managed procurement, and handled client complaints. Liaised with government agencies and maintained office databases.

Procurement Office Management Database Management Communication Project Coordination Administrative Support Problem Solving

Church Administrator/Personal Assistant

KINGSVILLE CHURCH

Feb 2011 - Mar 2013 (2 years 1 month)

Managed church office staff and facilities, coordinated events, and maintained the church database. Provided administrative support to the Senior Pastor and organized church projects.

Administration Event Coordination Database Management Communication Budget Management Project Management