Looking for a job

David Coutts

@davidcoutts

Message

Results-driven Senior Product Manager with 6+ years of experience in delivering customer-focused sol

United Kingdom

Message

What I'm looking for

Seeking a role that leverages my expertise in product management to deliver customer-focused solutions, collaborate cross-functionally, and drive impactful business results.

As a Senior Product Manager with over six years of experience, I specialize in driving product development from concept to launch, ensuring solutions that align with business goals and customer needs. My expertise lies in navigating complex challenges and leading cross-functional teams to achieve impactful results.

In my current role at Consultant Connect, I manage the entire product lifecycle, focusing on customer satisfaction and usability. I successfully led integrations with key healthcare systems and redeveloped mobile apps, resulting in new revenue streams and a 10-point increase in NPS.

Previously, at Vodafone and Skinny Mobile, I directed cross-functional teams, improved customer satisfaction, and increased revenue through strategic initiatives. My achievements include a $700k revenue recovery project and a 25% ARPU increase through effective promotions and process optimizations.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Manager

Current

Consultant Connect

Jan 2021 - Present (5 years 5 months)

Managed the product suite throughout its life cycle, focusing on customer satisfaction and usability. Collaborated with cross-functional teams to streamline product development, leading to new revenue streams and improved NPS.

Product Management Agile Methodologies Stakeholder Engagement Cross Functional Collaboration Revenue Customer Satisfaction Mobile App Development Data Analysis

Product Manager

Vodafone

Feb 2020 - Jan 2021 (11 months)

Managed relationships with senior stakeholders and directed cross-functional teams to deliver key objectives. Led a revenue recovery project that significantly improved revenue on low-margin products.

Stakeholder Management Cross Functional Team Leadership Customer Satisfaction Project Management Data Analysis Agile Methodologies Strategic Planning

Product and Propositions Manager

Skinny Mobile (Spark NZ)

Jan 2018 - Jan 2019 (11 months)

Collaborated with teams to deliver key features and enhance product offerings. Increased ARPU and reduced churn through successful customer promotions and improved online resources.

Product Development Cross Functional Collaboration SEO Customer Experience Data Analysis Project Management Team Productivity Improvement

Technical Escalations Lead

Spark Ventures (Spark NZ)

Jan 2017 - Jan 2018 (1 year)

Led the development of billing and faults expertise, providing training and establishing best practices. Ensured smooth project transitions by troubleshooting complex issues.

Technical Leadership Training Project Management Troubleshooting Communication Skills Problem Solving Team Management

Business Analyst and Software Development Intern

Spark Ventures (Spark NZ)

Jan 2016 - Jan 2017 (1 year)

Developed an automated payment system and managed a self-service troubleshooting project, enhancing customer satisfaction and reducing support calls.

Software Development Business Analysis API Integration Customer Satisfaction Project Management Automation User Experience Research Implementation Problem Solving

Education

Degrees, certifications, and relevant coursework

Scrum Alliance

Certification, Product Management

2020 - 2020

Achieved Certified Scrum Product Owner® (CSPO®) certification, enhancing skills in agile product management and stakeholder engagement.

University of Auckland

Bachelor of Science, Computer Science

2014 - 2018

Completed a Bachelor of Science in Computer Science, focusing on software development, algorithms, and data structures, which provided a strong foundation for a career in product management.