Open to opportunities

David Brizimo

@davidbrizimo

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Customer Care Representative with 5+ years in client support, data management, and administrative coordination.

Nigeria

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What I'm looking for

I’m currently seeking an opportunity to drive business growth through excellent service—resolving issues efficiently, building strong customer relationships, and supporting operational goals with integrity and discretion.

I’m a Dedicated and articulate Customer Care Representative with over five years of experience in client support, data management, and administrative coordination. I’m known for resolving customer complaints, exceeding expectations, and staying committed to communication, problem-solving, and conflict resolution.

I bring a strong office operations foundation—handling scheduling appointments, managing calendars, organizing meetings, and maintaining records to support smooth workflow. I’m proficient in Microsoft Office Packages, fast and accurate transcription, document formatting and proofreading, and digital record organisation, with a clear emphasis on confidentiality and data security.

I also focus on continuous improvement and quality. In an electoral operations role, I helped implement Bimodal Verification Authentication System (BVAS) and improved authentication efficiency by 30% through streamlined verification—while maintaining minimal/no working errors and collaborating to ensure smooth elections. I’m currently seeking an opportunity to drive business growth through excellent service, with integrity and discretion.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Funmateng Services Ltd

Jan 2020 - Present (6 years 6 months)

Provided customer support by responding to inquiries via phone, email, and chat, and resolving client/customer complaints. Built and maintained customer relationships and supported service improvement through feedback to internal teams.

Customer Support Phone Email Chat Support Relationship Building Active Listening Problem Solving Conflict Resolution Confidentiality Data Security Microsoft Office

Adhoc Staff (Assistant PO)

Independent National Electoral Commission (INEC)

Feb 2023 - Mar 2023 (1 month)

Served as Assistant Presiding Officer during election duties, including voter verification and authentication. Supported election operations by implementing BVAS processes, verifying voter authenticity, and uploading results to the IREV portal.

Assistant Presiding Officer Duties BVAS (Bimodal Verification Authentication System)Facial Recognition Voter Verification Authentication Voter Authenticity Checks Polling Unit Coordination IREV Portal Results Upload Communication With RATECH

Office Clerk

Easyworld Computers

Aug 2019 - Jan 2020 (5 months)

Provided office and administrative support, including transcription of meeting notes and maintaining accurate records. Assisted with customer support and technical assistance while managing inventories and ensuring accurate transaction updates.