Mountaga Tall

I am a dedicated Technical Support Engineer with over a decade of experience in troubleshooting and customer support. My expertise lies in providing real-time technical assistance for servers and Windows solutions, ensuring that clients receive exceptional service and that complex issues are resolved efficiently. I have a strong background in managing technical challenges and a passion for delivering high-quality customer service.

Throughout my career, I have held various roles, including Technical Support Engineer II at FIS Global and Technical Support Supervisor at Senelec EMEA. In these positions, I have successfully managed client concerns, coordinated inter-departmental resources, and developed training programs for support staff. My ability to communicate effectively and solve problems has been instrumental in my success, allowing me to build strong relationships with clients and colleagues alike.

I am also knowledgeable in project management procedures and have experience with Agile and Waterfall methodologies. My technical skills encompass a wide range of tools and technologies, including Microsoft Visual Studio, SQL Server, and cloud-hosted applications. I am committed to continuous learning and professional growth, and I look forward to contributing my skills to a dynamic team.