Looking for a job

Sebastian Ortiz

@sebastianortiz

Message

Bilingual healthcare customer service agent skilled in medical interpretation and coordination.

Colombia

Message

What I'm looking for

I seek a patient-focused role in healthcare customer service where I can use bilingual interpretation, appointment coordination, and billing skills to improve care and operational efficiency.

I am a disciplined bilingual healthcare customer service agent with hands-on experience supporting patients receiving psychological, psychiatric, and general medical care. I provide medical interpretation, coordinate appointments, manage billing and renewals, and clarify prescriptions while maintaining accurate data entry and case follow-up.

My work history includes full-time roles delivering multilingual patient support, appointment scheduling, medication and equipment coordination, and customer service at healthcare-focused organizations. I approach challenges with resilience and continuous improvement, and I have demonstrated reliability in high-volume service settings.

Experience

Work history, roles, and key accomplishments

Agente Servicio al Cliente Bilingüe

IQOR Colombia S.A.S.

Apr 2024 - Aug 2024 (4 months)

Employed full time from 2024-04-01 to 2024-08-09 as a bilingual customer service agent under an indefinite-term contract, providing customer support and bilingual interpretation across client interactions.

Bilingual Customer Service Interpretation Customer Support Data Entry Appointment Setting Active Listening

Bilingual Customer Service Agent

Medcare

Performed bilingual customer service duties including interpreting for medical insurers and doctors, handling billing processes, coordinating medication and equipment deliveries, and managing medical renewals and patient inquiries.

Medical Interpretation Billing Delivery Management Customer Support Case Management Pharmacy Services Data Entry Active Listening

Bilingual Healthcare Service Agent

Thriveworks

Provided bilingual customer service to patients receiving psychological and psychiatric care, interpreted for patients and providers, coordinated appointments, and clarified medication instructions to improve patient experience.

Medical Interpretation Patient Scheduling Customer Service Medication Clarification Active Listening Data Entry