Open to opportunities

Dauranbek Mustafaev

@dauranbekmustafaev

Message

Guest service specialist with international hospitality and Opera PMS expertise.

Uzbekistan

Message

What I'm looking for

I seek a guest-facing hospitality role where I can use Opera PMS and cross-team coordination to elevate guest satisfaction, grow ancillary revenue, and develop into supervisory responsibilities within a culturally diverse team.

I am a customer-focused hospitality professional with over three years of progressive experience delivering high-end guest services across the Maldives, the UAE, and Uzbekistan. I specialize in front office operations, F&B service, reservations management, and Opera PMS, with a track record of improving guest satisfaction and increasing ancillary revenue through effective upselling.

I consistently ensure operational accuracy—managing cash and credit accounts, coordinating cross-functional teams, and resolving guest issues promptly. I bring cultural adaptability, strong communication and problem-solving skills, and a commitment to creating seamless, memorable experiences that drive positive reviews and repeat business.

Experience

Work history, roles, and key accomplishments

Island Host

Villa Nautica

Nov 2024 - May 2025 (6 months)

Provided personalized butler service across 20+ villas, coordinated F&B, housekeeping, transport and spa teams to elevate guest satisfaction and drove ancillary revenue through upselling, increasing monthly segment revenue by 8–10%.

Butler Service Upselling Opera PMS Problem Solving Butler Services

Waiter / Host

Fujairah Rotana Resort and Spa

Oct 2023 - Oct 2024 (1 year)

Managed reservations, guest seating, and wait times while coordinating with kitchen staff to ensure timely service and accurate menu guidance, improving table turn efficiency and guest service consistency.

Reserving Guest Seating Oracle MICROS POS Customer Service Teamwork Communication

Receptionist

Massaget Hotel Uzbekistan

May 2022 - Sep 2023 (1 year 4 months)

Managed guest check-in/check-out for a 52-room hotel, maintained 100% accuracy in daily cash and credit reconciliations, and resolved guest inquiries and complaints to ensure timely room readiness for arrivals including VIPs.