At Access Softek Inc., I provide real-time live chat support for members with accounts, loans, digital banking, and credit union services. I research and resolve inquiries while following security and verification standards.
I document member interactions accurately and escalate complex or sensitive requests to the appropriate department, branch, or contact center. I also contribute to the internal knowledge base by documenting complex cases.
At Leader trucking LLC, I booked loads through Amazon Relay and DAT load boards, shared timely status updates with brokers, and projected weekly gross revenue to support dispatch decisions.
Earlier, I worked as an Educator at Rixos Sungate Hotel, a Front desk receptionist at Sayyoh Hotel, and a Waiter at Aksu restaurant. As a volunteer during the 2019 Parliamentary Elections in Uzbekistan, I translated conversations and accompanied a delegation.
