Mirjalol Temirkulov
@mirjaloltemirkulov
Dedicated Client Services Analyst focused on delivering quality customer service.
What I'm looking for
I am a dedicated Client Services Analyst with a strong commitment to providing quality service and ensuring customer satisfaction. My experience spans various roles where I have honed my skills in customer service, data analysis, and problem-solving. I thrive in environments that challenge me to identify customer needs and deliver effective solutions.
Currently, I work at ITA Asia Limited, where I process incoming business applications and conduct Know Your Customer (KYC) and Customer Due Diligence (CDD) exercises. My bilingual abilities in English and Russian allow me to communicate effectively with a diverse clientele, ensuring that their inquiries are addressed promptly and accurately. I am passionate about continuous improvement and am always looking for ways to enhance the customer experience.
With a background in finance and extensive experience in customer service roles, I am eager to contribute to a dynamic team where I can leverage my skills and grow professionally. I believe that my proactive approach and dedication to excellence make me a valuable asset to any organization.
Experience
Work history, roles, and key accomplishments
Client Services Analyst
ITA Asia Limited
May 2024 - Present (1 year)
As a Client Services Analyst, I process incoming business applications, ensuring compliance with company regulations. I analyze data for accuracy, conduct KYC and CDD exercises, and assist clients with inquiries. My role involves organizing data updates and processing change requests.
Customer Service Executive
Scicom MSC Berhad
Jul 2023 - Mar 2024 (8 months)
In my role as a Customer Service Executive, I resolved customer complaints by identifying issues and providing effective solutions. I managed inbound and outbound calls, collaborated with various departments, and handled live chat inquiries.
Document Controller
UzAssystem JV
Feb 2023 - Jul 2023 (5 months)
As a Document Controller, I conducted audits to ensure document accuracy and compliance. I monitored document life cycles, assisted in translations, and developed templates to maintain uniformity in documentation.
Contract Specialist
Enter Engineering Pte. Ltd.
Aug 2022 - Oct 2022 (2 months)
In my role as a Contract Specialist, I ensured document availability and completeness, managed contract execution, and communicated operationally with vendors. I prepared summary reports and monitored contract amendments.
Hotel Receptionist
Qliq Hotel Damansara
Aug 2016 - Sep 2017 (1 year 1 month)
As a Hotel Receptionist, I managed the front desk operations, including greeting guests, processing payments, and maintaining filing systems. I ensured customer satisfaction through efficient service and timely responses to inquiries.
Education
Degrees, certifications, and relevant coursework
Westminster International College
IGCSE, General Studies
2015 - 2015
Maz International School
IGCSE
2014 - 2014
International University of Malaya-Wales
Bachelor of Business Administration, Finance
2022 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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