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Kamil Trela

@kamiltrela

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Application Support Analyst focused on DevOps-style monitoring, troubleshooting, and SQL-driven reliability.

Canada

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What I'm looking for

I’m looking for an application support and DevOps-focused role where I can own monitoring, troubleshoot API and software issues end-to-end, and strengthen reliability through SQL-based analysis and crisp technical documentation.

I’m a results-driven Application Support Analyst (DevOps) with proven expertise in technical troubleshooting and application operations, monitoring, and maintenance. I manage complex support cases for developers and business users, translating technical concepts clearly while keeping service quality high.

In my AppOps Technician role at First National Financial, I diagnose and resolve intricate software and API issues, execute SQL Server analysis in SSMS, and document workflows and troubleshooting procedures to improve team knowledge. I’ve also driven measurable reliability impact through T-SQL scripts and contributed to operational improvements through actionable reporting.

Experience

Work history, roles, and key accomplishments

AppOps Technician

First National Financial

Oct 2022 - Mar 2026 (3 years 5 months)

Diagnosed and resolved complex technical issues, including software and API problems, and escalated detailed findings to development teams. Built SQL-based analysis and T-SQL fixes, and documented troubleshooting workflows to support rapid operational improvement.

Technical Troubleshooting Application Support Monitoring Escalations and Support Root Cause Analysis API Support T SQL Data Analysis And Reporting Technical Documentation Stakeholder Management Knowledge Sharing

Info Security & Compliance Analyst

First Canadian Title

Jan 2021 - Aug 2022 (1 year 7 months)

Supported security/compliance initiatives by assisting with documentation processes and analyzing security protocols and system integrations. Contributed to process improvements and created/maintained technical documentation.

Compliance Documentation System Integration Technical Documentation Process Improvement

Education

Degrees, certifications, and relevant coursework

Sheridan College

High Honors Diploma, Software Engineering

2020 - 2022

Grade: High Honors

Completed a High Honors Diploma in Software Engineering at Sheridan College (2020–2022), covering database management, API development, software testing, system integration, and technical documentation.