Darren Skepper
@darrenskepper
I’m a customer-focused customer support and IT problem-solver.
AustraliaWhat I'm looking for
I’m a customer-focused support professional and technician with a “mature, friendly, open manner” approach—especially when it comes to explaining complex concepts clearly and succinctly. I enjoy helping others and I’m a logical thinker and problem solver who stays calm while working through real customer needs.
Most recently, I’ve supported traders across Telegram, Discord, and Zendesk, handling customer onboarding and KYC processing. I also supported internal exchange tooling and ERC20 token-related needs, and contributed through beta testing and feedback to help improve the exchange experience.
Earlier in my career, I built strong support foundations across multiple technology areas—remote and onsite troubleshooting, server and messaging support, and hands-on infrastructure work. I’ve supported Windows Server and Exchange environments, used VMware vSphere, worked with VPN and hosting (CPanel), delivered CRM setup/customization (Zoho CRM), and completed malware removal plus hardware/software break/fix, including VoIP/PBX and lab support.
Experience
Work history, roles, and key accomplishments
Crypto Trader & Support
Freelancer
Jul 2019 - Present (7 years)
Freelanced as a crypto trader and supported traders, including onboarding and KYC-related processes, and providing guidance through Discord, Telegram, and Zendesk.
Customer Support (Crypto)
Beaxy Exchange
Mar 2018 - Jun 2019 (1 year 3 months)
Provided remote customer support to traders via Telegram, Discord, and Zendesk, handling onboarding and KYC processing and supporting internal ERC20 token users.
IT Technician
Dorchester Computing
Oct 2014 - Nov 2015 (1 year 1 month)
Delivered remote and onsite IT support, performing server administration and troubleshooting across Windows Server, Exchange, VMware vSphere networking, and security tasks including malware removal.
IT Technician
TCET
Jun 2011 - Jul 2014 (3 years 1 month)
Provided remote and onsite IT support, configuring VPN servers and cPanel hosting, setting up Zendesk and customizing Zoho CRM, and completing malware removal and hardware break/fix.
IT/IM Officer
New England Division of General Practice
Jan 2010 - Jun 2011 (1 year 5 months)
Provided remote and onsite IT support for server infrastructure and communications, including Hyper-V and Exchange, plus secure messaging software support and Asterisk PBX setup and training lab supervision.
IT Support (Helpdesk)
Family Court of Australia
Jan 2009 - Dec 2009 (11 months)
Supported a first-level helpdesk, managing user accounts and providing remote support while troubleshooting issues across Novell Netware, office applications, and local VOIP/LAN environments.
Sales & Technician
Harvey Norman
Jan 2003 - Dec 2008 (5 years 11 months)
Provided customer service and technical assistance for desktop and laptop systems, supporting MS Windows installations and hardware troubleshooting for printers and imaging devices.
Education
Degrees, certifications, and relevant coursework
Charles Sturt University
Bachelor of Information Technology (Network Engineering), Network Engineering
Grade: High Distinction / Distinctions; Deans Award (2009)
Bachelor of Information Technology (Network Engineering) at Charles Sturt University, achieving High Distinction in Network Engineering and additional Distinctions across related subjects.
Availability
Location
AustraliaAuthorized to work in
Social media
Job categories
Skills
Interested in hiring Darren?
You can contact Darren and 90k+ other talented remote workers on Himalayas.
Message DarrenGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
