PGpraveen gangineni
@praveengangineni
IT Support Specialist with expertise in network security and troubleshooting.
AustraliaWhat I'm looking for
I am an IT Support Specialist with a strong background in diagnosing and resolving technical issues. Currently, I work at Asahi Beverages, where I ensure minimal downtime by providing efficient technical assistance and managing system updates. My role involves training staff on new software, maintaining detailed documentation, and supporting both Level-1 and Level-2 technical issues.
In addition to my current position, I also serve as a Network Engineer at BMC AV, where I streamline helpdesk processes and engage in showroom sales. My experience includes conducting product research, writing blogs for SEO, and managing social media promotions. I hold a Master's degree in Network System and Information Security and have completed various certifications, including Foundations of Cyber Security and CCNA.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Asahi Beverages
Jul 2024 - Present (10 months)
Diagnosed and resolved software and hardware issues while providing technical assistance via phone and email. Managed system updates, trained staff on new software, and maintained documentation of user issues. Supported Level-1 and Level-2 technical issues, ensuring minimal downtime and high user satisfaction.
Network Engineer
BMC AV
Oct 2023 - Present (1 year 7 months)
Maintained IT systems documentation and streamlined helpdesk processes for improved customer satisfaction. Engaged in onsite troubleshooting, showroom sales, product research, and social media promotions. Installed home automation systems for clients, enhancing their living environments.
Education
Degrees, certifications, and relevant coursework
CUCQ University
Master of Science, Network System and Information Security
2019 - 2021
Completed a Master's degree focusing on Network System and Information Security, covering advanced topics in cybersecurity, network management, and information protection strategies.
RVR & JC College of Engineering
Bachelor of Science, Information Technology
2013 - 2016
Earned a Bachelor of Science in Information Technology, gaining foundational knowledge in programming, database management, and systems analysis.
Availability
Location
AustraliaAuthorized to work in
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