Open to opportunities

Rawnak Kaysar

@rawnakkaysar

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T Specialist | Network & Hosting | Technical Support

Australia

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative environment, and the chance to tackle challenging IT problems.

I am a certified IT professional with expertise in network management, web hosting, and email troubleshooting. With a Master’s in IT (Network Management) and certifications in CCNA, cPanel, and WHM Administration, I specialize in server management, Microsoft 365, Google Workspace, and Cisco configurations. I have experience mentoring teams, managing helpdesk operations, and ensuring seamless IT support for businesses. I am committed to delivering efficient, reliable, and scalable IT solutions.

Experience

Work history, roles, and key accomplishments

Technical Support

Melbourne IT

Jun 2023 - Oct 2024 (1 year 4 months)

Provided expert technical support for M365, IMAP email, and cPanel email, ensuring seamless service delivery. Managed ticketing queue and resolved issues promptly while assisting clients with domain registration and hosting inquiries.

CPanel Technical Support Customer Service Ticketing Systems Website Hosting Networking

Team Member

Woolworths

Jan 2020 - Sep 2022 (2 years 8 months)

Managed stock levels, handled customer complaints, and maintained cleanliness on the sales floor. Took on a Team Lead role, supervising the team and ensuring timely completion of tasks.

Customer Service Team Leadership Problem Solving Communication Time Management

IT Helpdesk Analyst (Intern)

Onsite Helper

May 2022 - Aug 2022 (3 months)

Responded to clients' calls and tickets, providing remote IT solutions for hardware and software issues. Configured devices for new employees and conducted onsite visits to ensure optimal network performance.