Open to opportunities

Darren Parsons

@darrenparsons

Message

Dedicated call centre agent with a strong work ethic.

South Africa

Message

What I'm looking for

I am looking for a dynamic work environment where I can utilize my skills and contribute to team success.

I am a dedicated and passionate call centre agent with a strong work ethic and a proactive approach to problem-solving. My experience spans various roles, including my current position at Teleperformance, where I contribute to enhancing customer experiences through effective communication and active listening.

Previously, I worked at SIGMAconnected, where I specialized in providing outsourced customer experience solutions. My role as a merchandiser at Unilever further honed my skills in product management and customer interaction. I thrive in dynamic environments and am committed to delivering exceptional service.

Experience

Work history, roles, and key accomplishments

Call Centre Agent

Teleperformance

Jan 2025 - Present (6 months)

Delivers digital business services, leveraging AI and human-led approaches to streamline operations and improve customer experience. Provides personalized and efficient customer support.

Customer Support Digital Business Problem Solving

Call Centre Agent

SIGMAconnected

Jan 2023 - Present (2 years 6 months)

Provided outsourced customer experience solutions, specializing in contact center management and insurance claims administration. Focused on building human connections to deliver effective customer support.

Customer Service Call Center Operations Claims Supply Chain Management Communication Skills

Merchandiser

Unilever

Jan 2020 - Present (5 years 6 months)

Responsible for merchandising a wide range of personal care, food, and home care products. Ensured all items were packed neatly and correctly on shelves.

Merchandise Inventory Management Stock Rotation

Education

Degrees, certifications, and relevant coursework

JOHN RAMSAY HIGH

Matric, General Studies

Grade: Grade 12

Completed Grade 12 at John Ramsay High School, fulfilling the requirements for a Matric certificate. Gained foundational knowledge across various subjects.