Open to opportunities

Darrell Chapman

@darrellchapman

Message

I streamline patient registration, customer support, and sales operations in high-volume environments.

United States

Message

What I'm looking for

I'm looking for a fast-paced healthcare, pharmacy, customer support, or operations role where I can apply patient registration, data accuracy, safety compliance, communication, and multi-system skills.

I've supported customer and patient experiences at Enterprise Holdings, SSM Health, Green Mountain Energy, and BJC HealthCare. In my current role at Enterprise Holdings, I drive sales by matching customers with tailored products and services while managing reservations, check-ins, check-outs, and account records.

At SSM Health, I streamlined patient check-in, verified demographic information, scheduled appointments, and maintained secure electronic records in compliance with healthcare privacy regulations. I also coordinated high-volume patient communications across clinics and hospitals to support seamless care.

My background includes call center support, account management, laboratory specimen processing, data logging, PPE compliance, and customer retention. I'm currently completing Pharmacy Technician training and bring accuracy, safety awareness, and strong multi-system communication to fast-paced teams.

Experience

Work history, roles, and key accomplishments

Current

Lead Sales Executive

Current

Enterprise Holdings

Feb 2022 - Present (4 years 6 months)

Drive sales revenue by identifying customer needs and recommending tailored product and service solutions. Manage daily reservation lifecycle, process client check-ins and check-outs, and maintain accurate digital logs of sales transactions and customer profiles.

Sales Customer Relationship Management Data Entry Account Management

Patient Registration Clerk

SSM Health

Aug 2021 - Aug 2024 (3 years)

Streamlined patient check-in processes for scheduled medical appointments, verifying demographic data to ensure efficient workflow. Facilitated patient scheduling and managed secure electronic records in compliance with healthcare privacy regulations.

Patient Registration Electronic Medical Records HIPAA Patient Scheduling Data Entry

Call Center Representative

Green Mountain Energy

Feb 2019 - Aug 2023 (4 years 6 months)

Handled inbound and outbound customer inquiries regarding green energy product specifications, pricing plans, and account configurations. Resolved complex customer issues efficiently to boost client retention.

Customer Service problem resolution Active Listening Call Handling

Lab Assistant

BJC HealthCare

Jan 2019 - Aug 2020 (1 year 7 months)

Processed and prepared biological specimens, including blood and urine samples, for precise laboratory analysis. Maintained accurate data logs of patient information and test results in compliance with facility protocols.

Specimen Processing Laboratory Logging Medical Terminology