Looking for a job

Ramiro Zapaia

@ramirozapaia

Message

I build analytics systems, BI dashboards, and autonomous AI pipelines.

Spain

Message

What I'm looking for

I'm open to remote, hybrid, or on-site roles where I can build analytics systems, BI dashboards, data pipelines, and AI-driven automation while growing through international, English-speaking work environments.

At Banco Galicia, I built Power BI dashboards serving 700+ customer-service agents, designed KPI frameworks, and architected scalable data models and ETL pipelines across Teradata, Snowflake, and SQL Server.

I've also built Oldies Tango, a production six-agent AI pipeline that generates and publishes vintage tango videos to YouTube daily with zero human intervention. I bring hands-on experience in Python, SQL, Power BI, forecasting, automation, and Claude and OpenAI APIs, grounded in frontline customer-service and commercial-planning experience.

Experience

Work history, roles, and key accomplishments

Data Analyst

Banco Galicia

Jul 2023 - Feb 2025 (1 year 7 months)

· Built and maintained Power BI dashboards (DAX, data modeling) serving 700+ agents across digital and phone customer service
· Led ETL pipelines across Teradata and Snowflake; delivered ad-hoc SQL analyses on channel efficiency and agent performance for senior leadership

Data Modeling Forecasting ETL Excel Python MySQL Teradata SQL DAX Power BI

Customer Service Officer

Banco Galicia

Jul 2022 - Jun 2023 (11 months)

· Identified a reporting gap and independently built an Excel tracker for near real-time KPI monitoring - adopted by leadership and
scaled to 350+ agents across multiple teams
· Deep operational understanding of customer journeys, service processes, and data needs from the frontline
· Promoted to Data Analyst as a direct result of this initiative

Commercial Planning & Sales Admin Intern

Bodegas Bianchi

Dec 2021 - Jun 2022 (6 months)

· Monthly commercial performance reporting and cross-functional planning support
· First exposure to structured business analytics and data reporting

Education

Degrees, certifications, and relevant coursework

Universidad Torcuato Di Tella

Bachelor of Science, Business Economics

2020 - 2024

Grade: 7.8/10

Activities and societies: 1st Place, Annual Entrepreneurship Fair - SeaPack (biodegradable packaging innovation)

Pursued a Bachelor of Science in Business Economics with a minor in Innovation, graduating in 2024. Earned a full merit-based scholarship and completed the degree while working full-time from the third year onward.