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Philip York

@philipyork

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Product Manager at BT Global who improved product performance by 20% through KPI insights and A/B testing.

Spain

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At BT Global, I monitored KPIs and provided insights that improved product performance by 20%. I also analyzed user behavior and developed strategies to increase engagement.

I partnered with BI teams to design automated reporting tools and conducted A/B tests to inform product decisions. Earlier, at Celanese, I analyzed business and product data and presented reports to stakeholders.

At BSkyB (The Cloud), I analyzed service performance data and contributed to alerts and reporting tools. Since leaving my Product Manager role at BT Global, I’ve taken on contract and customer-facing roles while developing my expertise in customer experience, business operations, CRM systems, process improvement, and AI-powered productivity tools.

Experience

Work history, roles, and key accomplishments

Current

Independent Contract & Customer Operations Roles

Current

Independent

Jan 2023 - Present (3 years 9 months)

Undertook a variety of contract and customer facing positions, developing expertise in customer experience, business operations, CRM systems, process improvement, and AI powered productivity tools.

Customer Experience Business Operations CRM Process Improvement AI productivity tools Communication Skills Problem Solving Stakeholder Management

Product Manager

BT Global

Jan 2020 - Jun 2023 (3 years 5 months)

Monitored KPIs and provided insights that improved product performance by 20%. Analyzed user behaviour trends, partnered with BI teams to design automated reporting tools, and conducted A/B tests to inform product decisions.

KPI Monitoring Data Analysis User Behavior Analysis BI Tools Report Automation A B Testing Product Strategy

Global Solutions Specialist

Celanese

Feb 2016 - Jan 2020 (3 years 11 months)

Designed and executed analyses of business and product data, identifying growth opportunities. Created and presented detailed reports to stakeholders, managed data collection and report design.

Data Analysis Business Analysis Reporting Stakeholder Management Data Collection

Service Relationship Manager B2B

BSkyB (The Cloud)

Mar 2012 - Jan 2014 (1 year 10 months)

Monitored and analyzed performance data to optimize service delivery and improve customer satisfaction by 15%. Worked with cross-functional teams to align product strategies with data insights.

Performance Monitoring Data Analysis Customer Satisfaction Cross Functional Collaboration Product Strategy