Karene Gonzalez

I am a bilingual English/Spanish interpreter and customer service professional with extensive experience facilitating critical communication across various industries, including legal, medical, financial, and emergency services. My expertise lies in managing high-pressure situations, particularly specializing in USCIS protocols and asylum interviews. I pride myself on building client trust and delivering exceptional service, which drives operational efficiency.

Currently, I work as an English/Spanish Interpreter at Language Line Solutions, where I function as a conduit between clients and Limited English Persons (LEPs). My role involves providing accurate interpretations for diverse scenarios, including financial and emergency services. I have also been trained for FEMA calls and have effectively supported Affirmative Asylum interviews in Spanish, ensuring a smooth process for clients.

With a strong background in customer service, I have worked with TTEC and Convergys, assisting customers with online banking needs and delivering exceptional service through phone interactions. I am now seeking opportunities to apply my strong organizational and interpersonal skills to support organizational goals and foster growth.