Open to opportunities

Jasmine P

@jasminep

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Certified ASL-English Interpreter with extensive customer service experience.

United States

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What I'm looking for

I am seeking a role that values accessibility and fosters collaboration, where I can continue to grow as an interpreter.

I am a dedicated and certified ASL-English Interpreter with a strong background in providing exceptional interpretation services across various settings, including medical, legal, and educational environments. My experience spans over a decade, during which I have honed my skills in both team collaboration and independent work. Currently, I serve as a Sign Language Interpreter at the Internal Revenue Service, where I facilitate communication in complex business and tax conversations.

Previously, I worked as a Video Interpreter at Sorenson, where customer service was my top priority. I excelled in delivering accurate and timely interpretations, ensuring that all clients felt comfortable and understood. My role involved interpreting for a diverse clientele, including those with limited language skills, and I took pride in making virtual medical visits accessible and effective. Additionally, I contributed to the launch of the ASL Interpreter program at Amazon, where I provided training and education on ADA compliance and accessibility for Deaf employees.

Experience

Work history, roles, and key accomplishments

Video Interpreter

Sorenson

Jun 2020 - Present (5 years 1 month)

As a Video Interpreter (VI) at Sorenson, customer service is the top priority. I provide accurate and timely interpretation, ready to interpret for those with limited language as well as those with an expansive vocabulary.

Video Interpretation Customer Service Accurate Interpretation Timely Interpretation Medical Interpretation

ASL Interpreter

Amazon

Sep 2018 - Present (6 years 10 months)

I worked with a team helping to launch the ASL Interpreter program, visiting several sites a month providing training and education to supervisors pertaining to Deaf employees, ADA and accessibility. I helped develop several power points and collected data to reduce vendor costs while increasing access.

Training Development Data Collection Accessibility

Video Interpreter

Purple Communications

Jun 2013 - Present (12 years 1 month)

As a Video Interpreter, I interpreted all calls and provided consistent customer service to all callers. I was prepared to interpret all calls ranging from prison, to medical, to education, business and legal.

Video Interpretation Customer Service Legal Interpretation Medical Interpretation

CRM/Interpreter

RISE Interpreting

Sep 2008 - Present (16 years 10 months)

I was a freelance interpreter and then served as their Customer Relations Manager, helping with contracts, customer and interpreter feedback, and continued interpreting as needed. I interpreted for various medical situations, educational environments, and legal settings.

Customer Relations Management Contract Management Medical Interpretation Legal Interpretation

Residential Counselor

California School for the Deaf

Aug 2004 - Present (20 years 11 months)

I worked with middle school and high school students, serving as the interpreter in the evening hours. I accompanied many students in the ambulance for various injuries that occurred.

Interpretation Emergency Response Communication

Education

Degrees, certifications, and relevant coursework

Riverside City College

Associate's, ASL-English Interpreting

Completed an Associate's degree at Riverside City College. This education provided a foundation in general studies and prepared me for further professional development in interpreting.